Senior Product Manager, Infrastructure Reliability

Senior Product Manager, Infrastructure Reliability

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day. In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development. One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities:

• Define and advocate a product goals, strategy, and roadmap for key Infrastructure Reliability areas.
• Drive projects aimed at enhancing infrastructure initiative and resilience.
• Be the customer advocate; drive user research, market analysis, and data analysis to deeply understand workflows, pain points, and unmet needs of enterprise customers and service owners.
• Partner closely with Google Cloud platform service/product teams, central engineering, capacity planning, data center design and operations, and UX to translate customer needs into well-defined market and product requirements.
• Drive product launches and program landings with a focus on customer adoption and success.
• Develop go-to-market strategies and communication plans that clearly articulate the value proposition of reliability capabilities.
• Manage customer engagements and escalations related to infrastructure resilience and service continuity.