Frisco/copper Information Center Guest Services & Marketing Specialist
Government Jobs
Frisco/Copper Information Center Guest Services & Marketing Specialist
The Frisco/Copper Information Center Guest Services & Marketing Specialist is an hourly position that involves marketing and communications projects, including but not limited to social media posts, website updates, e-newsletters, and other projects as assigned. The Frisco/Copper Visitor Information Center staff is expected to provide accurate and helpful information and high quality customer service to all visitors and residents in support of Frisco's thriving economy. The Visitor Information staff also act as liaison between visitors, residents, local businesses, Town of Frisco government staff, and Copper Mountain. The Visitor Information Center is open seven days a week (closed on Thanksgiving, Christmas, Christmas Eve, and New Year's Day), and hours of operation vary from summer to winter. Pay Grade 3:
Budgeted hiring wage range = $24.744 - $30.929
Full wage range* : Min : $24.744 Mid : $30.929 Max : $37.115
*wage offer based on specific job experience and education
Desired start date: As soon as possible
Schedule: 5 days a week, 8 hour shifts. Must be available to work weekends.
Responsibilities
- Provide exceptional level of guest service to visitors by greeting, assisting, and providing accurate information that supports Frisco's local businesses and visitor experience with a professional and friendly demeanor.
- Respond to guest, resident, and business inquiries and feedback in person, over the phone, and via email or social messaging tools in a timely and professional manner.
- Handle repetitive questions, scenarios, and tasks with patience and professionalism.
- Maintain a welcoming environment at the Visitor Information Center, while ensuring that the Information Center is clean and organized.
- Maintain a high level of knowledge regarding all town departments, events, businesses, the region, and the state by regularly and proactively researching and developing materials that meet the needs of guests, residents, and local businesses.
- Maintain a current display of materials, such as brochures, visitor packets and maps. Responsible for tracking, restocking, and ordering materials.
- Track referrals, visitor numbers, and types of inquiries and then prepare monthly reports.
- Facilitate a survey program to include setting goals, analyzing data, creating reports, and encouraging staff to ask for surveys.
- Book Town activities, such as boat rentals and tubing, using a booking software and complete sales and transactions by using magnetic card readers and point of sale software. This includes cash handling and responsibility for daily reconciliations and preparing deposits.
- Open and close the Visitor Information Center as keyholder and identify and communicate issues with the building to Public Works staff or cleaning staff and follow through until the issue is resolved.
- Responsible for managing a purchasing card and subsequently making purchases within budget and reconciling and coding credit card statements.
- Act as a liaison between the Town and Copper Mountain Resort and sell and promote Copper Mountain summer and winter activities and events.
- Create and post content for Town of Frisco Facebook and Instagram accounts.
- Support the online business directory by updating listings, troubleshooting with businesses, and training businesses to manage their listings.
- Brainstorm and write content for a monthly visitor e-newsletter.
- Adheres to Town of Frisco policies, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
- Ability to function and make good decisions in the absence of a supervisor.
- Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.
- Performs other job duties/responsibilities as assigned by management.
- Employees are held accountable for all duties of this job.
Requirements
| Area | Comments |
| Education: | GED or High School Diploma |
| Computer Operations: | Microsoft Office, Search Engines, and Social Media |
| Licenses, Certifications or Accreditations: | CPR, AED and First Aid certification to be provided by the Town of Frisco |
| Previous Work Experience: | 2-3 years in guest service |
| Language Ability: | Required: Ability to communicate effectively in English, both verbally and in writing. |
| Decision Making Ability: | Required: Ability to function independently and make sound and reasonable decisions in the absence of supervisory guidance. |
| Other: | Ability to use a multi-line phone (extensions, transferring, etc.), solid interpersonal communication skills, as well as professional phone etiquette, and a neat and professional appearance, significant knowledge of Frisco, Summit County, and Colorado |
Physical Demands
| Weight | LIFTING | Activities | OTHER PHYSICAL ACTIVITIES REQUIRED |
| Up to 10 Pounds | 2/3 OR MORE | Standing | 2/3 OR MORE |
| Up to 25 Pounds | 2/3 OR MORE | Walking | 1/3 to 2/3 |
| Up to 50 Pounds | UP TO 1/3 | Sitting | 1/3 to 2/3 |
| Up to 100 Pounds | None | Using hands to finger, hands to feel | 2/3 OR MORE |
| More than 100 Pounds | None | Reaching with hands and arms | 2/3 OR MORE |
| Climb or balance | UP TO 1/3 | ||
| Stoop, kneel, crouch or crawl | UP TO 1/3 | ||
| Talk or hear | 2/3 OR MORE | ||
| Taste or smell | UP TO 1/3 |
Other Physical Activities Requirements or Physical Demands:
| Indoor/Outdoor: | 90% Indoor and 10% outdoor with the ability to work in all weather conditions |
| Holidays/Weekends/Evenings: | Yes |
| Equipment Used in Job: | Computer, phone, printer, scanner, copy machine, and office supplies |
Vision:
| Close Vision: Yes | Distance Vision: Yes | Color Vision: Yes |
| Peripheral Vision: Yes | Depth Perception: Yes | Ability to adjust focus: Yes |
Additional Information
Why work for the Town of Frisco as the Information Center Guest Services & Marketing Specialist? There are many reasons!
Some amazing incentives are the convenience of a clean car year-round with a FREE car wash, free recycling, trash, and compost pick up. Summer incentives include free paddle sports, a free 2-hour pontoon/fishing boat rental reservation (one per employee) and free boat rentals if not rented for the final rental of the day. Winter incentives include free tubing at the Frisco Adventure Park, free Nordic Center passes for employee and family, free Terrain Park pass, friends and family passes for tubing, Copper Mountain discounted season passes, Copper Mountain free daily lift ticket voucher program for employee and half off for dependents. Want to know more? Check out the benefits tab above.
And of course, don't forget to apply to take advantage of the cool perks and the amazing opportunity that awaits you!
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.