Instructional Designer

Instructional Designer

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our staff are adaptive problem solvers and passionate about enriching people's lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work impact the community, but we also offer a comprehensive and competitive benefits package. Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care (CoC), we coordinate and manage federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness. The Instructional Designer will have the opportunity to design, develop, and implement learning experiences for LAHSA's staff and homeless service providers across Los Angeles County. The Instructional Designer will serve as a thought-partner and subject matter expert in learning solutions for team members and stakeholders. This position's learning solutions will serve staff who tirelessly work to end homelessness.

The functions listed below are intended to describe the general nature and level of work being performed and are not to be interpreted as an exhaustive list of responsibilities.

• Design dynamic and interactive eLearning solutions.
• Write scripts, develop story boards, and record narration for eLearning courses.
• Develop interactive courses, instructional videos, job aids, and user guides.
• Support the training needs for users of the Homeless Management Information System (HMIS).
• Conduct needs assessments utilizing the ADDIE model.
• Consult with LAHSA stakeholders and recommend training solutions.
• Build rapport with SMEs, management, and stakeholders.
• Research training vendors when appropriate and present recommendations to management.
• Upload training resource files (PDF,MP4,SCORM files) into the agency LMS and website.
• Support LMS activities when necessary, including creating and managing courses and course files, and support user management.
• Run reports and measure user metrics in LMS when requested.
• Perform other duties and special projects as assigned.

Proven expertise in the development of eLearning courses and eLearning solutions.

Fluency in using authoring tools such as Articulate Storyline or Adobe Captivate.

Strong written and verbal communication skills.

Demonstrated basic audio/video editing and graphic design capabilities.

Willingness to manage tasks, issues, and solutions.

Experience in applying adult learning theories and models to the learning design process.

Ability to receive and process feedback.

Excellent communication and collaboration skills.

Ability to balance multiple projects and tasks simultaneously within a tight timeframe.

Candidates must include the link to their eLearning portfolio on their resume.

• 2-3 years of instructional design and e-learning development experience.
• Bachelor's Degree in Instructional Design, Instructional Technology, or Education Technology.

Schedule: The Chief Executive Officer or designee may change the schedule of positions between hybrid and onsite, as necessary to accomplish LAHSA's business needs.

Additional Information: LAHSA has adopted a hybrid telework policy requiring employees to work onsite at our Los Angeles office a minimum of two (2) days per week. Applicants must be able to meet this onsite requirement, with or without a reasonable accommodation. LAHSA is committed to providing equal employment opportunities and reasonable accommodations to qualified individuals with disabilities. If you require an accommodation, please contact Human Resources at humanresources@lahsa.org to initiate the interactive process.

Residency Requirement: This position requires the employee to reside within the State of California. Proof of residency may be requested as part of the onboarding process to ensure compliance with organizational and operational requirements. Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at humanresources@lahsa.org.

We are an Equal Opportunity / E-Verify Employer