IT Product Manager Sr (digital Solutions) - Remote Eligible

IT Product Manager Sr (Digital Solutions)

Join Us in this Amazing Opportunity

The Team You'll Join

We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all.

More About the Opportunity

We are hoping you will join us as a IT Product Manager Sr (Digital Solutions) and help shape the future of healthcare where you'll be an integral part of our IT - Application Development team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be Full Telework.

• If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum.

The ITS Product Manager Sr (Digital Solutions) will serve as a lead and provide coordination and support to ensure effective communication, development and implementation of digital solutions that support member, provider, stakeholder and employee digital experiences. You will lead the entire product lifecycle, executing the roadmap and ensuring solutions align with both business goals and customer needs. You will collaborate with cross-functional technical and business partners, utilizing market research, analytics and user feedback to guide decisions and prioritize features. You will also be responsible for achieving measurable outcomes through specific Key Performance Indicators (KPIs) and continuous product performance assessment. Key application areas include member and provider portals, organizational website and internal systems supporting compliance, finance, human resources and other administrative functions. You will ensure compliance with regulatory standards for Covered California, Medi-Cal and Medicare, while promoting operational efficiency and digital transformation. Together, we are building a stronger, more equitable health system.

Your Contributions To the Team:

• 90% - Product Development and Support

• Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.

• Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.

• Defines and maintains product vision and roadmap aligned with organizational goals and regulatory requirements, while prioritizing features and enhancements based on business value, compliance needs and stakeholder input.

• Serves as a lead and provides coordination and support to ensure effective communication, development and implementation of projects, programs and new initiatives in a cross-functional capacity.

• Partners with Customer Service, Medical Management, Finance, Human Resources, Office of Compliance, and Information Technology teams to gather requirements and translate them into actionable user stories, serving as the primary liaison between business stakeholders and development teams.

• Conducts ongoing customer research and establishes user‑feedback loops to validate needs, inform prioritization and guide product decision‑making.

• Performs market and competitive analysis to identify trends, assess risks and opportunities, and support strategic direction‑setting.

• Leads discovery activities, including user interviews and problem‑framing sessions to surface insights, validate assumptions and shape problem definitions.

• Provides subject matter expertise, advises and works with business partners to resolve complex problems.

• Owns and monitors the product backlog to ensure clarity, prioritization and alignment with sprint goals, while facilitating backlog grooming and sprint planning sessions.

• Coordinates release readiness activities and supports go‑to‑market planning.

• Provides support for existing business systems to conform to system changes and addresses and solves complex customer service tickets.

• Monitors and ensures projects are delivered with quality design, agreed upon timelines and minimal disruptions due to issues or risks.

• Collaborates with leadership to provide detailed project plans highlighting technical tasks, due dates and tracks progress of major projects.

• 10% - Other

• Completes other projects and duties as assigned.

Do You Have What the Role Requires?

• Bachelor's degree in management, business administration, information science, computer science or related field PLUS 5 years of IT product management experience required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

• 4 years of experience in project management required.

• 3 years of product management experience with digital web-enabled solutions required.

You'll Stand Out More If You Possess the Following:

• Master's degree in management, business administration, information science, computer science or related field.

• Experience in health care, including regulatory environments such as Medi‑Cal, Medicare or Covered California.

• Experience managing modern Financial and Human Capital management solutions.

• Certified Scrum Product Owner (CSPO).

• Certified Professional Scrum Product Owner I or II (PSPO I/II).

• Certified SAFe Product Owner/Product Manager (SAFe POPM).

• Agile Certified Practitioner (PMI‑ACP).

• Certified Project Management Professional (PMP).

What the Regulatory Agencies Need You to Possess?

• N/A

Your Knowledge & Abilities to Bring to this Role:

• Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.

• Work independently and exercise sound judgment.

• Communicate clearly and concisely, both orally and in writing.

• Work a flexible schedule; available to participate in evening and weekend events.

• Organize, be analytical, problem-solve and possess project management skills.

• Work in a fast-paced environment and in an efficient manner.

• Manage multiple projects and identify opportunities for internal and external collaboration.

• Motivate and lead multi-program teams and external committees/coalitions.

• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

Your Physical Requirements (With or Without Accommodations):

• Ability to visually read information from computer screens, forms and other printed materials and information.

• Ability to speak (enunciate) clearly in conversation and general communication.

• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.

• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.

• Lifting and moving objects, patients and/or equipment 10 to 25 pounds

Ways We Are Here For You

• You'll enjoy competitive compensation for this role.

• Our current hiring range is: Pay Grade: 315 - $109,892 - $175,827 ($52.83 - $84.5322).

• The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors.

• This position is approved for Full Telework (**If the position is Telework, it is eligible in California only**)

• A https://www.caloptima.org/en/careers#benefits

• CalPERS pension program and additional retirement packages.

• Additional benefits and perks including:

• A generous PTO program

• A quality work life balance

• Various wellness programs

• Tuition Reimbursement

• Professional development opportunities

• Career development opportunities

• Flexible scheduling

• And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.

Our Work Environment:

If located at the 500, 505 Building or a remote work location:

• Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.

• There are no harmful environmental conditions present for this job.

• The noise level