Marketing Aide - Part Time, Non - benefited

Marketing Aide

City of Buena Park is seeking a Marketing Aide who is technologically savvy with excellent communication and customer service skills. This part-time entry-level position is a unique opportunity to work within the travel industry. If you value customer service, are reliable, eager, enthusiastic, and possess the ability to demonstrate creativity, initiative, and self-motivation then this could be a once-in-a-lifetime opportunity to begin a great career! Apply today!

Under general supervision, performs a wide range of customer service, clerical duties; and marketing assignments for the tourism bureau; responds to problems in an efficient and professional manner; data entry and fulfillment duties including tracking and reporting; coordinating events as assigned; proficiency in MS Word, Excel and Outlook; coordinate maintenance of facilities and manage, record, and order office supplies, may assist in writing commission minutes; and does related work as required.

This position provides an opportunity for incumbents with an interest in pursuing a career in municipal government to learn about municipal government functions and gain experience by completing tasks and special assignments related to the program area.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

1. Provides general clerical support for the department, answer calls, customer service and records management duties.
2. Types, processes, distributes, files documents and assists with special projects.
3. Distributes incoming and outgoing mail and correspondence; maintains accurate and up-to-date logs, files, calendars and records for assigned area.
4. Assists in sorting, cross-indexing, coding and filing various materials using established procedures.
5. Copies, collates, and binds documents; enters data into computer from various sources; inputs corrections and updates information; verifies data for accuracy and completeness.
6. Operates a variety of office equipment including computer keyboard, calculator, copier, facsimile or scanning machine.
7. Greets visitors and answers and refers telephone calls, questions, and complaints to other appropriate staff and departments.
8. May provide back-up for other department or division office administrative support staff.
9. Sorts, assembles, and packages documents and travel guides for mailing purposes.

Knowledge of services and activities in the Buena Park and Orange County region, including locations, directions, map reading, visitor attractions, accommodations, and special events; office administration practices and procedures; correct English usage, including spelling, grammar, and punctuation; record keeping and filing techniques; and effective customer service techniques. Ability to operate multi-line telephone system; operate computer hardware and use internet, email, word processing, and spreadsheet software programs; proofread documents; organize and maintain office records and specialized files; understand and follow instructions; update and maintain records and generate required reports; meet all deadlines, read, interpret, apply and explain a variety of programs related to Visit Buena Park; communicate effectively, both orally and in writing; comply with dress code; establish and maintain effective working relationships with visitors, management, staff, developers, contractors, business representatives, city and government officials, and others contacted in the course of work.

Physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting, standing, walking; talking or hearing, in person and by telephone; using hands to finger, handle, or feel; and reaching with hands and arms. Employees occasionally lift and move records and documents weighing up to 20 pounds. Specific vision abilities required include close vision and the ability to adjust focus. Mental demands include using written and oral communication skills; reading and interpreting data, information and documents; analyzing and solving problems; observing and interpreting situations; learning and applying new information or skills; performing highly detailed work; working on multiple, concurrent tasks; working with frequent interruptions; working under intensive deadlines; and interacting with staff, management, vendors, contractors, the public, and others encountered in the course of work. Employees typically work in office conditions, and the noise level is usually quiet, at or below 85 decibels levels.

Graduation from high school or G.E.D. equivalent and one year of office administration experience is required. Additional relevant experience in tourism or hospitality industry, marketing or public relations department is a plus. Proficiency in Microsoft Office Suite is highly desirable. Internet research skills are highly desirable. Experience involving extensive public contact dealing with a diverse group of individuals or visitors representing a wide range of interests is highly desirable.

Valid California Class C driver license, acceptable driving record, and evidence of insurance are required.

Applicants must submit a City application online through the Human Resources Department web page at www.buenapark.com/hr. Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a completed City employment application. All applications will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to an oral interview and/or written exams and oral presentations. Successful candidates will be placed on the employment eligible list from which hires may be made. An eligible list is valid for up to one year unless exhausted sooner. The City of Buena Park is an Equal Opportunity employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status or disability. Americans with Disabilities: Applicants with disabilities who require special testing arrangements must contact Human Resources. If you have a disability for which you require an accommodation, please contact Human Resources at (714) 562-3515 no later than 5 business days before the test date. Fingerprinting: Applicants who are selected for hire are fingerprinted during the pre-placement processing period. All fingerprints will be processed with the Department of Justice to verify criminal records or absence thereof. Physical Examination: Employment offers are conditional based, upon the successful completion of a medical examination which may include drug and alcohol screening. Physicals are performed by the City's designated physician at the City's expense. The City of Buena Park Alcohol and Drug Abuse Policy requires that all applicants undergo drug and alcohol testing prior to employment.