Product Owner/analyst III

Analyst III

This position is open to current Colorado residents only. This announcement will remain open until 5:00 PM on Monday, May 18, 2026. This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need. This posting does not accept resumes, cover letters, or attachments of any kind. Please be as thorough as possible in detailing your work history, education, and training in the application form.

The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.

This is a values-driven organization, committed to accountability, agility, collaboration, and respect. We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.

In addition to rewarding and meaningful work, we offer excellent benefits:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• BenefitHub state employee discount program
• MotivateMe employee wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Access to participate in employer-supported employee affinity spaces
• RTD EcoPass Commuter Program
• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs

The salary range for this position is: $28.30 - $41.24 Hourly $2,264.31 - $3,299.22 Biweekly $4,906.00 - $7,148.31 Monthly The success of the FAMLI program mission depends on a well-designed, reliable, and accurate system for facilitating user registrations, ID verification, user management, ingesting and calculating wages, facilitating premium payments and benefit payouts to those participating in the FAMLI program and seeking financial security. Product Owners/Analyst IIIs play a critical role in achieving goals and objectives as set forth by the Innovation & Technology Leadership Team. Serves as subject matter expert on FAMLI Registration, Wages, Payments (RWP) value streams, including applicable policies and rules, operations areas and processes, and industry standards and customer expectations. Manages backlogs (priorities) including sprints, sprint cycles and stories. Acts as "go-to" team member and is delegated additional assignments by supervisor. Through on the job training, coaching and education, position is to develop into an Agile Product Owner. Primary responsibility is to serve as product owner and maintain, groom, and prioritize backlogs for assigned value streams; responsible for final outcomes. Act as primary 'voice of the customers' for all aspects of RWP. Analyze considerable amounts of data from various internal and external stakeholders. Recommend modifications to the various systems that manage the corresponding functionalities based on your findings, as well as potential technological advancements. Collaborate with cross-functional teams; develop consensus during sprints and sprint cycles. Act as point of contact with development teams for systems incidents and assume ownership for solutions and communicating critical information related to these issues. Create and update operational products, not limited to but including roadmaps, workflows, updates to structures and systems; maintain log of work to be completed. Manage day-to-day working relationships and daily activities with all vendors, including Five9 (IVR system/call center), Hyland/Onbase (document management), Deloitte (benefits), Slalom (premiums) and future vendors hired to provide product and/or technical support. Monitor vendor performance; hold vendors accountable to performance standards as stipulated in SLA. Negotiate delivery plans with vendor development to ensure business needs are met effectively. Maintain a cooperative, positive and highly effective partnership with all vendors. Assume administrative duties and participate in requirement, design, development, testing, deployment and maintenance phases of the product development lifecycle. Collaborate with engineering teams to automate workflows, processes, and tools to improve product quality and efficiency standards

Minimum Qualifications: Experience Only: Six (6) years of relevant experience in an occupation related to the work assigned to this position such as professional experience in a role demonstrating strong technical, quantitative, and analytical skills, experience with reviewing user stories and acceptance testing, experience planning, creating, working with and analyzing unstructured data, high degree of organization, individual initiative, and personal accountability, excellent communication skills to drive collaboration and alignment with stakeholders. OR Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years

Preferred Qualifications:

• Experience working on building large scale, mission critical digital systems
• Have background in insurance or leave management systems
• Have experience working with customers and gathering, analyzing potential for value add to the products
• Experience as a product owner. Experience gathering feature requirements and writing acceptance criterias.
• Performing duties similar to those assigned to the position as a classified State of Colorado employee.

Required Competencies:

• Technical Skills/Technical Systems: Possess specialized knowledge and expertise required to perform specific tasks and use specific tools and programs in real world situations. Possess diverse technical and ability to implement deliverables and on-going operations. Understands the impact of technological changes in the organization.
• Analytical/Critical Thinking: Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of user/usage problems and create alternative solutions that resolve the problems in the best interest of the business.
• Judgment and Decision Making: A capacity to work in ambiguous circumstances and make one's own decisions based on the relative costs and benefits of potential actions. Must be comfortable making quick decisions and course correct developmental outputs to ensure optimal market fit of the deliverables. Must be able to push back on ideas or pressures from stakeholders that do not fit in with the value stream objectives
• Agile Methodologies: Familiarity with agile methodologies and practical experience in an agile setting
• Collaboration: Ability to work effectively and build coalitions with key stakeholders, speak and write authoritatively and compellingly, resolve communication problems, and negotiate and manage competing interests. Ability to work well with constituents regardless of position and authority, contribute to governing boards and committees, and adhere to clear lines of responsibility and accountability. A readiness to forge connections with external stakeholders and take the initiative in leading efforts to address significant problems that might escalate by significant stakeholders.
• Communication: Ability to communicate effectively orally and in written form with colleagues in different units, vendors, and internal/external stakeholders to ensure they are informed and engaged as projects move forward.
• Complex Problem Solving: Identify complex problems and review related information to develop and evaluate options, consider alternative solutions, distinguish between relevant and irrelevant information, and use sound reasoning to arrive at decisions. Approach work with a solutions orientation. Manage competing interests of stakeholders.
• Driving Results: Ability to meet organizational goals and customer expectations. Ability to work and perform while operating within strict time constraints and competing priorities.
• Integrity: Consistently applies organizational policies and adheres to personal and organizational values. Possess and demonstrate strong principles and values. Follow through on personal commitment; is fair and impartial. Assures that effective policies and procedures are developed to maintain the integrity of the organization.
• Emotional Intelligence: Consider and respond appropriately to the needs and feelings of others. Recognizes and manages one's own emotions. Demonstrate self-esteem and efficacy with regard to both technical and personal responsibilities; present optimistic attitude.
• Continuous Learning & Continuous Improvement : Inquisitiveness; demonstrate eagerness to learn. Make an effort to keep abreast of new knowledge and technology in subject matter area(s). Takes responsibility for acquiring new information, looking at old information in new ways, and finding ways to use new and old information creatively. Adapts and persists with goals; adopt flexibility in learning situations.

Conditions of Employment:

• Must be a Colorado resident at time of application.
• You must pass a thorough background check prior to employment which will include the E-Verify process