Project Manager (customer Information Design Operations)

Project Manager (Customer Information Design Operations)

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

To develop, manage, and administer all aspects of a project and ensure that projects are delivered on schedule and within budget. The Project Manager (Customer Information Design Operations) will be responsible for applying project management principles to digital and physical customer information touchpoints, and Geographic Information Systems (GIS) projects to deliver customer-focused solutions that support agency goals and advance evolving digital initiatives. Interviews are projected to be scheduled for the week of October 27, 2025. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Manages various aspects of a project which may include finances, research, design, technical support, schedules, budget compliance, planning, and agency reporting.

Oversees the development of project specifications and requirements.

Manages a project's scheduling, prioritization of work, budget development, monitoring, planning, and reporting.

Reviews, analyzes, and interprets contract specifications and scope of work documents of a project to ensure conformance with requirements, regulations, codes, policies, procedures, and plans.

Reviews, analyzes, and monitors actual project performance to ensure conformance with scope, schedule, and budget.

Attends progress meetings with members of the project team to report on status.

Identifies problems and recommends resolutions to budget, cost, and schedule-related activities.

Prepares reports for management. Participates in project outreach.

Coordinates with various stakeholders.

Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all subordinate employees.

Contributes to ensuring that the EEO policies and programs of Metro are carried out.

May be required to perform other related job duties.

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Bachelor's Degree in Business, Planning, Public Administration, Political Science or a related field.

Six years of relevant experience or three years of relevant supervisory-level experience in project management, project funding and financing, or project delivery.

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Experience managing products for digital and physical touchpoints and design systems with Figma or similar tools while collaborating with cross-functional teams.

Experience managing Geographic Information Systems (GIS) and transit data projects for diverse audiences.

Experience leading agile or similar project management framework for creative teams using Asana or similar tools.

Experience applying digital accessibility standards and compliance requirements to ensure usability, consistency, and technical accuracy.

Experience translating User Experience (UX) research to inform iterative improvements in a public sector or transit environment.

Knowledge of the theories, principles, and practices of project management. Applicable local, state, and federal laws, rules, and regulations. Contract administration. Applicable business software applications. Local, state, and federal issues, including but not limited to labor, business, and environmental issues.

Skill in exercising judgment and creativity in making decisions. Interacting professionally with various levels employees and outside representatives. Communicating effectively orally and in writing. Analyzing situations and identifying problems. Preparing comprehensive reports and correspondence.

Ability to provide assistance in monitoring multiple projects to ensure compliance with schedule and budget. Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements. Recommend action plans, report on progress, review and comment on contract required documents, and respond to requests from executive management. Compile, analyze, and interpret complex data. Negotiate contract terms. Determine strategies to achieve goals. Read, write, speak, and understand English.

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions: Typical office situation. Close exposure to computer monitors and video screens. Sitting at a desk or table. Operate a telephone or other telecommunications device and communicate through the medium. Type and use a keyboard and mouse to perform necessary computer-based functions. Communicating through speech in the English language required.