Term - limited Instructional Designer, Compas - Training Specialist III, Hybrid

Job Opportunity

This position is only open to Colorado state residents.

This is a term-limited position with an anticipated end date of January 31, 2027 contingent upon funding.

This position is eligible for full benefits.

The Department of Personnel & Administration (DPA) is the foundation for dependable state government, leading with responsiveness, integrity, and teamwork.

Good Government Starts Here!

We want your expertise, positive energy, drive to succeed, and love of this great state as we work to elevate the expectations Coloradans have of their government.

In return for the skilled work you do, DPA provides a competitive compensation and benefits package to accompany employment opportunities.

This position will create, maintain, and assess high quality statewide learning and development and facilitation best practices related to instructional design as well as supporting positive vendor relations.

Responsibilities include designing, delivering, implementing, and evaluating course curriculum. The position is responsible for building training content in modern platforms that support individual learning development virtually and in-person.

A summary of the duties and responsibilities will include, but are not limited to, the following:

• Use best practices and principles of instructional design, to design and develop effective training that meets the needs of end users.
• Working with subject matter experts and agency contacts to identify the target audience's needs as they relate to the payroll modernization project, position develops training including designing course content within the goals and objectives as established by higher management.
• Support the identification and assessment of training needs by data analysis, application of known and established theory, principles, conceptual models, professional standards, precedents, and on-going ability to provide end user support.
• Design and create training to support the payroll modernization training initiatives.
• This position creates content and supports the facilitation and delivery of structured learning experiences, such as online courses, webinars, how-to videos, job aids, and website content through the use of training software and high quality training visuals and graphics.
• Training is expected to be relevant, cost-efficient, and re-usable when applicable.
• Position provides recommendations and supports development of training strategy to identify training strategies for new employees, new system features, and other potential changes to business processes.
• Position assesses and evaluates existing and vendor-provided training assets to identify needs for changes to re-align with system changes and business process change, and to evaluate the effectiveness of the training method of delivery, end user retention, and end user utilization of the training.
• Position works with Learning Management System Administrator for payroll courses and training content to post courses to the LMS and trouble-shoots course registration and reporting issues.

• Serve as a first level help desk analyst on the COMPAS support team to cover areas such as HR, payroll, labor allocation, commuter, and time and leave.
• Position is the first point of contact for payroll system users who are experiencing system problems. Helps distinguish between user support or training issues and system bugs to provide quick close resolution of basic problems.
• Create and route tickets to appropriate system experts.
• Collaborate with management of widespread or business critical service issues when they occur, and assist with follow up with all parties in those instances.
• Help assess root causes of user inquiries and develop training and job aides as appropriate to reduce or prevent tickets.

• Provide input to knowledge base or process/procedural documents related to user support processes or other team documents. End user support duties require a combination of technical and interpersonal attributes
• Collaborate with other training professionals across CORE and Central Payroll Unit groups to deliver a seamless and supportive training experience.

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Minimum Qualifications:

Experience Only: At least six (6) years of relevant experience in developing and delivering adult learning training or an occupation related to the work assigned to this position

OR

Education and Experience: A combination of related education and/or relevant experience in an occupation developing and delivering adult learning training as related to the work assigned equal to at least six (6) years

The exceptional candidate will possess the proven ability or accomplishment in the following preferred qualifications:

• Previous State Service related to the work assigned to the position
• Exceptional communications skills which include the ability to adapt verbal communication style to various situations and all levels within the organization as well as writing skills that produce documents which are formal, comprehensive, persuasive and understandable
• Fluency in Microsoft Office Suite (Access, Excel, Word, and Outlook), and Google (Calendar, Documents, Sheets, Drive, etc.), as well as the ability to quickly learn and apply other software skills
• Customer service skills
• Experience planning, coordinating, creating and distributing communications to a variety of audiences
• Experience with Articulate software to support and deliver training material

Conditions of Employment:

• A pre-employment criminal background check will be conducted as part of the selection process.

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department's action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits