Process Automation Lead, Product Operations

Process Automation Lead, Product Operations

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

The Product Operations Team sits at the intersection of strategy, execution, and scale, being the connective tissue between product, business, and on-the-ground teams. We accelerate product outcomes by building and allowing the people, systems, and tools to grow product sustainably across the region.

We work with team members to ensure that product solutions are innovative, operationally practical, and locally relevant. Our scope spans the entire product lifecycle—from go-to-market planning and feature rollouts to performance monitoring and continuous feedback loops. Whether it's Mobility, Deliveries or Safety, our mission is to lead product excellence and operational readiness at scale.

Reporting to the Head of Product Operations, you will play a key role in scaling our product workflows through automation, data-driven insights, and process optimization. You will have a proven foundation in operational process design and hands-on experience building automation solutions using Python.

You will collaborate with cross-functional teams to understand pain points, map end-to-end workflows, and develop automation strategies that increase efficiency, scalability, and accuracy across Grab's ecosystem.

You will be based onsite in our Jakarta office.

The critical tasks you will perform include:

1. Meeting with business users to gather and document requirements.
2. Proposing and leading the design optimizations to enhance the overall solution architecture.
3. Studying the process and writing queries to extract data from the database.
4. Developing Python scripts and tools to automate repetitive tasks and workflows.
5. Being responsible for optimizing and maintaining automation scripts.
6. Integrating APIs, Databases, and third-party services.

Qualifications

What essential skills you will need include:

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• Minimum 4 years experience in Full Stack development and Software Engineering.
• Proficient in developing automation solutions using Python, with minimal experience in other programming languages (C#, ASP.NET, Reactjs).
• You have Selenium or Playwright.
• You have experience with REST APIs.
• You have understanding of RDBMS and SQL and database operations.
• You have understanding of version control systems like Azure DevOps/GitLab.
• You have experience engaging with AI tools and emerging technologies to enhance productivity, improve workflows, and contribute new ideas.

Additional Information

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.