Product Operations Manager – Automation & Optimization

Product Operations Manager – Automation & Optimization

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to drive Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Role

Reporting to the Head of Product Operations, you will play a key role in scaling our product workflows through automation, data-driven insights, and process innovation. You will have a proven foundation in operational process design and hands-on experience building automation solutions.

You will collaborate with cross-functional teams to understand pain points, map end-to-end workflows, and develop automation strategies that increase efficiency, scalability, and accuracy across Grab's ecosystem.

The critical tasks you will perform include:

• Working closely with team members and product teams to learn operational workflows and design solutions for automation after standardizing and optimizing processes end to end.
• Meeting with product teams to gather and document requirements for effective solution design.
• Proposing design optimizations to enhance the overall solution architecture.
• Studying existing processes and writing queries to extract data from the database for analysis.
• Designing solutions and building databases to facilitate automation.
• Writing Python scripts for data processing, analysis, and connecting with other services via API.
• Owning the continuous improvement agenda by gathering feedback, identifying friction points, testing solutions, and iterating to optimize processes.

What Essential Skills You Will Need

• 5 years of experience in product operations, program/product management, or a related operational role in the tech environment.
• Experience applying qualitative sense-making with quantitative, data-driven insights, ensuring that all decisions are grounded in analysis and practical understanding using SQL, BI tools.
• Experience designing and implementing scalable operational systems and processes.
• Experience working with product management tools (e.g., Jira) and collaboration platforms (e.g., Slack).
• Proactive problem solver with experience breaking down ambiguous issues into component parts to develop solutions.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.