Technical Product Suppt Specialist - Remote Eligible

Technical Product Support Specialist

Reporting to the Manager, TPS Customer Experience for our HVAC support team, you will assist our customers by phone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products.

The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following:

• Fans, blowers, ventilation, heating, air conditioning, refrigeration.
• Relevant job experience may include maintaining and installing HVAC systems, maintaining and installing ice machines.

You Will:

• Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
• Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
• Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations.
• Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
• Capture and forward feedback product teams about products based on interaction with customers and field team members.

You Have:

• Qualified candidates must have 5+ years of relevant job experience or hands-on field experience in fans, blowers, ventilation, heating, air conditioning, and refrigeration.
• Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/dual monitors.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment.