Product Lead - Loans

Product Specialist

To collaborate with the Loans Product team in developing Retail Loan Products, including policies, processes, system enhancements, digital journey portfolio management, and promotions for Personal and Mortgage, and Auto Loans.

This role involves providing hands-on product support and coordination to ensure timely delivery, regulatory compliance, and seamless digital and automation process rollouts.

The Product Specialist will engage in essential product-side activities such as requirements definition, coordination, documentation, testing support, and business readiness.

Key Responsibilities:

• Support digital loans journey enablement, including workflow design aligned with market requirements and testing
• Continuously review the existing Loans Policy with internal stakeholders to work towards necessary refinements
• Streamline processes and facilitate system changes related to enhance customer experience and reduce TATs
• Coordinate with internal stakeholders to ensure implementation readiness
• Enhance the existing loan proposition based on market feedback and customer needs
• Assist in resolving BAU issues in coordination with relevant internal stakeholders
• Analyze sourcing volumes and portfolio to highlight trends for Loans business and create proposals
• Collaborate with Marketing, BIU, and other teams to roll out customer offers/campaigns and CRM-based campaigns for Retail Sales to increase market share

Key Skills & Experience:

• 4–7 years of experience in Products, especially assets
• Experience in digital onboarding enablement
• Understanding of loan products, policies, regulations, pricing, and portfolio management
• Experience working with IT and cross-functional teams on product implementation
• Proficiency in requirements documentation, UAT support, and issue tracking

Core Competencies:

• Strong coordination and stakeholder management skills
• Detail-oriented with a structured execution approach
• Project management skills
• Strong written and verbal communication skills

Note:

• Start Date: Immediate
• Experience: Minimum of 4 years in banking / Loans Product