Digital Product Manager

Digital Product Manager

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Job-Specific Responsibilities:

Product Strategy & Roadmap

• Develop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations.
• Identify opportunities to enhance digital experiences, streamline journeys, and improve service quality.
• Conduct competitive analysis and monitor industry trends to inform product decisions.

Member Experience and Journey Optimization

• Lead the creation and refinement of digital member journeys, ensuring they are seamless, intuitive, and accessible across devices.
• Use data, insights, and member feedback to identify pain points and prioritize improvements.

Delivery and Execution

• Translate strategy into user stories, acceptance criteria, and functional requirements.
• Lead backlog prioritization and planning for digital initiatives.
• Validate and test product enhancements prior to deployment and coordinate launch plans with stakeholders.

Data & Performance Management

• Track KPIs such as adoption, usage, conversion, satisfaction, and operational impacts.
• Analyze data to identify friction points, validate hypotheses, and inform continuous improvement.

Stakeholder & Vendor Management

• Subject-matter expert for the credit union's digital banking platform
• Primary point of contact for internal stakeholders regarding digital features and enhancements.
• Manage relationships with digital banking platforms, fintech partners, and third-party vendors.
• Lead cross-functional initiatives that require coordination across multiple teams, ensuring alignment and clear communication.
• Provide advisory support to frontline teams and internal stakeholders on digital banking processes and feature functionality.
• Ensure compliance with regulatory, security, and risk requirements.

Working Conditions:

• Work is performed in an office setting

Qualifications:

Basic Qualifications:

Bachelor's degree in business, information systems, UX/Product Design, or related field.

3+ years in product management, digital experience, or related roles.

Additional Qualifications and Skills:

Experience delivering digital features in financial services, banking, or fintech is highly preferred.

Strong analytical mindset, solid understanding of Agile practices, and ability to balance strategic thinking with execution detail.

Standard Hours/Schedule: 35 hours per week. 3 days a month onsite with 1-week WFH. Additional onsite days will be required based on business needs.

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening: Criminal, Education, Identity, Prohibited Parties (OFAC - Office of Foreign Assets Control).

Other Information: Please provide a cover letter and resume as one document with your application. This position has a 90-day orientation and review period.

Work Format Details: This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University's Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges: This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits: Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement: Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.