Healthcare/insurance Instructional Designer (hybrid - Troy, MI) - Health Alliance Plan

Instructional Designer–Trainer

The Instructional Designer–Trainer is responsible for designing, developing, and delivering engaging learning solutions across multiple formats, including web-based, instructor-led, blended, and virtual training. Collaborating closely with HAP's subject matter experts (SMEs), the Instructional Designer structures content to align with organizational goals and accommodate varying learner ability levels.

By applying adult learning principles, this role supports HAP's strategic objectives through both online and in-person instruction. Trainers work collaboratively to develop courseware, define learning objectives, create assessments, and lead content production efforts. Strong organizational and leadership skills are essential, along with a deep understanding of medical insurance products or medical billing, to ensure the delivery of high-quality training that meets HAP's business needs.

Principal Duties and Responsibilities:

• Lead engaging instructional training sessions, both in person and remotely.
• Develop proficiency in all aspects of HAP's business lines, products, and services.
• Assess customer and learner needs in relation to business goals, ensuring training aligns with organizational goals.
• Translate needs analysis into well-defined learning objectives and effective training strategies.
• Create detailed design documentation, including storyboards, as needed.
• Design training programs that address both learner skill development and business challenges.
• Collaborate with subject matter experts to confirm and refine instructional content.
• Incorporate hands-on practice opportunities to reinforce learning and competency development.
• Develop assessments that accurately measure learner progress, including quality distracters and interactive exercises.
• Tailor training complexity matches client expectations and contract requirements.
• Participate in call calibrations and take live calls to keep firsthand knowledge of end-user experiences.
• Maintain high-quality standards in all training materials and delivery methods.
• Ensure all instructional design work meets customer expectations for excellence and aligns with project profitability goals.

Education Required:

• Bachelor's degree in Instructional Design, Education, Instructional Technology, Adult Training, or another equivalent curriculum.
• Related and relevant experience may be considered in lieu of academic requirements. Related experience is defined as six (6) years' experience in instructional design or end user training within the learning, insurance, healthcare or government regulated industry.

Experience Required:

• Minimum of three (3) years of experience in instructional design or end-user training within one or more of the following industries: insurance, and/or healthcare.
• Minimum of three (3) years of experience in instructional design within the learning industry, taking part in all phases of the project life cycle and showing creative solutions for deliverables. Graduate degree experience is acceptable.
• Proven track record in researching content, working with SME/S and transforming content into performance-based, engaging Web-based and/or classroom training.
• Excellent analytical skills and the ability to convert information and needs into practical training deliverables.
• Proven superior writing skills, including the ability to write concise, creative, and effective instruction, especially for training. Excellent computer skills.
• Experienced scriptwriter with ability in creating complex, realistic scenarios for video and audio (off-the-shelf) is optimal.

Skills and Abilities:

• Lesson Planning & Curriculum Development – Designing structured and engaging learning experiences.
• Classroom Management – Maintaining a productive and inclusive learning environment.
• Adaptability – Adjusting teaching methods to accommodate different learning styles.
• Active Listening – Understanding student needs and responding appropriately.
• Public Speaking – Delivering engaging and confident presentations.
• Leadership & Professionalism.
• Mentorship & Coaching – Guiding learners toward personal and professional growth.
• Problem-Solving – Addressing challenges in learning and classroom dynamics.
• Time Management – Balancing instruction, preparation, and administrative tasks.
• Continuous Learning – Staying updated on industry trends and best practices.
• Cultural Competency – Creating an inclusive environment for diverse learners.
• Excellent documentation skills.
• Excellent verbal and written communication skills.
• Self-directed and self-motivated.
• Strong interpersonal skills and discretion.
• Organizational and time management skills.
• Problem solving and decision-making ability.
• Strong understanding of HAP's health care delivery system.
• Knowledge of HAP's benefits, riders, etc.
• Knowledge of continuous improvement processes.
• Strong understanding of the processes used with Client Services.
• Quality improvement.