Coordinator Marketing Reservations – Mktg Support

Coordinator Marketing Reservations – Mktg Support

A Marketing Support Coordinator is responsible for manifesting and recording guest tour reservations to preview HGVC. Responsible for updating and completing reports and forms to assist in all areas of marketing and/or sales operations Assists marketing management to ensure that all guidelines are met in regards to tour bookings by executing the position's responsibilities in alignment with our Spirit of Service culture.

Responsibilities include:

• Responsible for accurately recording guest tour presentation reservations in the system for the Hotel Marketing and In-House Teams. Records reservation entries via computer for preview appointments.
• First point of contact for the Marketing and In-House Team Members.
• Assist Marketing Management in monitoring and advising tour flow and is the central hub of communication with all of the Marketing Departments, including but not limited to: Hotel Marketing, In-House Marketing, Gifting, and Hosts.
• Prepares and processes manifests of preview appointments.
• Reschedules guest preview appointments as necessary.
• Assists in monitoring and distributing marketing and/or sales support materials.
• Supports marketing promotional activities and any other communication necessary, by updating the hotline.
• Responsible for data entry to support any other Marketing Programs, as directed.
• Carries out all reasonable requests by management that the employee is capable of performing.
• Other duties as assigned.
• Responsible for processing daily allocation leads.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Previous High-End/Luxury Customer Service Experience
• Computer literate with excellent typing skills, 10-key preferred
• Proficient with Microsoft Office including Excel and Outlook
• Experience answering phones with phenomenal customer service
• Ability to multitask while remaining detail-oriented
• Excellent job attendance
• Flexible Work Schedule including evenings and weekends

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Timeshare Experience is a plus

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.