*guest Tour/ Marketing Coordinator

Guest Tour/Marketing Coordinator

As a Guest Tour Coordinator (Night Shift) you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:

• Act as the first point of contact for the Marketing and In-House Team Members.
• Conduct an average of 40+ outbound calls daily to coordinate guest tours.
• Accurately record guest tour presentation reservations in the system for the Hotel Marketing and In-House Teams.
• Assist Marketing Management in monitoring and advising tour flow and is the central hub of communication with all of the Marketing Departments, including but not limited to: Hotel Marketing, In-House Marketing, Gifting, and Hosts.

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• Knowledge of Timeshare/ Vacation Ownership
• Experience conducting out bound customer service calls
• Computer literate with excellent typing skills, 10-key preferred
• Proficient with Microsoft Office including Excel and Outlook
• Experience answering phones with phenomenal customer service
• Ability to multitask while remaining detail-oriented
• Excellent job attendance
• Night Shift – able to work nights

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Previous Timeshare Experience is a plus
• Previous High-End/Luxury Customer Service Experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.