In House Marketing Team Lead

In House Marketing Team Lead

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our team members! Together, we can.

Our goal is to make someone’s day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.

Our lead in-house marketing representative role entails supervising and owning the activities of the marketing team, in support of the manager of marketing while acquiring maximum production and efficiencies.

Responsibilities include:

• Assist management in achieving/exceeding departmental monthly budgets.
• Assist with implementing department initiatives to increase efficiency while maintaining a positive demeanor and work environment towards guests and team members.
• Ensure team members are using company-approved scripts when speaking to guests.
• Provide coverage as needed.
• Communicate the customer needs and interests to management so the company will continue to change based on the market’s needs.
• Communicate information to prospective clients regarding the area’s locations and activities.
• Ensure in-house team members consistently have all tools and collateral to perform their job stocked at their respective locations.
• Assist in other related duties as assigned.

The marketing concierge will work a flexible schedule to include weekends and holidays.

Eligibility: All U.S. hourly team members not represented by a labor organization or subject to the collective bargaining agreement.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High school diploma or equivalent.
• 2+ years of experience in the vacation ownership industry.
• 1+ years of supervisory experience in the marketing/vacation ownership industry.
• Strong ability to learn and use office support software including, but not limited to, MS Office 365, Adobe, and Windows.
• Proficient English language interpersonal skills to communicate both verbally and in writing.
• Flexible to work varied days and shifts, including weekends, and/or holidays.
• Up to date knowledge of the local area’s attractions and points of interest.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS or bachelor’s degree.
• 3+ years of related experience and/or 2+ years of supervisory experience.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our owners, members, and guests. We’ve also earned accolades for the remarkable work of our dedicated team members throughout our resorts, call centers, and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.