Marketing Representative Lead VIP Desk

Marketing Representative Lead VIP Desk

You will speak to and schedule guests and owners to come into our sales gallery for a 60 or 90-minute, one-on-one presentation of our Hilton Grand Club vacation ownership offerings. You will be encouraged to take ownership of the front-end of the sales cycle by approaching guests, qualifying leads, using our marketing gifts and incentives to assist you in setting appointments, and finally, booking guest appointments. Once these appointments are made, the guests are handed off to our Sales Executives who will then lead the presentation. Additionally, you will also sell our promotional vacation packages to the hotel guests as well.

Work with In House team to create and coordinate on-going training

Work with In-House Marketing Team to ensure a production-based shift allocation.

Implement and maintain tools used to enhance productivity for marketing coordinators.

Ensure that all policies and procedures are maintained and upheld by all of the team.

Assist in resolving customer relations issues pertaining to marketing at the sales center or post tour.

Help Team meet and achieve monthly, quarterly, and yearly goals for: tour flow, volume, penetration, VPG, and POS Sales

Create and foster a motivated team environment out in the field,

Visit all locations and perform MOD on the floor responsibilities as scheduled

Provide feedback to management for coaching to marketing coordinators.

Reviewing monthly reports for tour and sales tracking

Floor duty to manage customer services issues

Employee Relations matters

Other assigned duties based on business needs

Carry out all other reasonable requests by management.

Drives Execution

Ensure all locations have current promotions and materials including gift lists, invitations, and promotional items

Effectively help to manage schedule and PTO requests to achieve production requirements

Ensure maintenance of a comprehensive training manual and policy and procedures manual

Ability to cover shifts for absent team members including interacting with guests and booking tours

High School Diploma/GED

Marketing Experience

Positive and go getter attitude

Preferred Qualifications:

Bachelor's Degree

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

Benefits that support Team Member health and financial wellbeing.

Travel and hotel discounts for Team Members, family and friends.

A healthy work-life balance with PTO and flexible hours.

Team Member events that build camaraderie through fun activities.

An open-minded culture committed to diversity and inclusion.

Incentives for Team Members that exhibit excellence every day.