Manager - Digital Product

Manager – Digital Product

The Manager – Digital Product role is part of the Digital Product and Customer Journey team within the Customer Experience and Digital Transformation department at Avangrid. This position plays a key role in shaping and delivering innovative digital solutions that enhance customer engagement and operational efficiency. Avangrid, a member of the Iberdrola Group, is a global energy leader and the world's top producer of wind power. Iberdrola serves over 100 million customers worldwide and is one of the largest electricity utilities by market capitalization.

As the Manager – Digital Product, you will lead a team of Digital Product Owners responsible for delivering innovative, customer-centric digital solutions across Avangrid's multi-state utility operations. This role is pivotal in shaping the digital product vision, aligning cross-functional teams, and driving digital transformation initiatives that enhance customer experience, increase digital adoption, and support Avangrid's sustainability and growth objectives.

You will serve as a strategic leader, ensuring that digital product development aligns with business goals, regulatory requirements, and customer expectations. This is a high-impact role within a global energy leader, offering the opportunity to influence digital innovation at scale.

You will be taking on a unique position within the team, working over many states as a single voice of alignment and ensuring the Digital Product portfolio meets the needs of all of our customers and regulators.

You will work in a transforming Agile environment and be a force for further business transformation within the wider teams. This is a hugely exciting time to experience working in a global leading organization.

Key Responsibilities

• Define and Lead Digital Product Strategy Develop and articulate a comprehensive digital product vision aligned with Avangrid's strategic goals, customer needs, and sustainability objectives.
• Manage and Mentor Product Teams Lead a team of Digital Product Owners, providing coaching, performance feedback, and professional development opportunities.
• Oversee Product Portfolio Execution Ensure timely and high-quality delivery of digital products across web, mobile, and emerging platforms.
• Drive Agile Product Development Champion Agile methodologies, ensuring consistent sprint planning, backlog grooming, and iterative delivery.
• Align Product Roadmaps with Business Goals Translate corporate objectives into actionable product roadmaps and ensure alignment across departments.
• Foster Cross-Functional Collaboration Work closely with Marketing, IT, Customer Care, Legal, and Regulatory teams to ensure seamless product development and compliance.
• Champion Customer-Centric Design Ensure all digital products are designed with the customer in mind, leveraging user research and feedback.
• Monitor Product Performance Use KPIs, analytics, and customer insights to evaluate product success and inform continuous improvement.
• Manage Stakeholder Expectations Serve as the primary liaison between executive leadership and product teams, providing regular updates and managing expectations.
• Lead Innovation Initiatives Identify and evaluate emerging technologies and trends to drive innovation and competitive advantage.
• Ensure Regulatory Compliance Oversee product compliance with all relevant regulatory and cybersecurity standards across jurisdictions.
• Develop Vendor Partnerships Manage relationships with third-party vendors, ensuring quality delivery and alignment with product goals.
• Lead RFP and Procurement Processes Oversee the development of RFPs and selection of vendors for digital tools and services.
• Promote a Culture of Continuous Improvement Encourage experimentation, learning, and process optimization within the product team.
• Establish Governance and Reporting Structures Implement frameworks for tracking progress, managing risk, and ensuring accountability.
• Support Change Management Efforts Lead change initiatives to support digital transformation across the organization.
• Drive Digital Adoption Develop strategies to increase customer engagement and adoption of digital channels.
• Represent Digital in Executive Forums Present product strategies, progress, and outcomes to senior leadership and cross-functional stakeholders.
• Build External Industry Relationships Establish partnerships and networks across industries to benchmark and inspire digital innovation.
• Ensure Financial Stewardship Manage budgets and resources effectively, ensuring digital investments deliver strong ROI.

Required Qualifications

• Education & Experience Required:
  • Bachelor's degree in Technology, Digital, Business, or related field
  • 8+ years of experience in digital product management, with at least 3 years in a leadership or managerial role.
  • Strong understanding of Agile frameworks and digital transformation practices.
• Skills/Abilities:
  • Leadership & Strategic Thinking
    • Strategic planning and vision-setting for digital product portfolios
    • Team leadership and people development
    • Change management and transformation leadership
    • Executive communication and stakeholder alignment
    • Decision-making under uncertainty and pressure
  • Digital Product Management
    • Deep understanding of digital product lifecycle and Agile methodologies
    • Experience with backlog management, sprint planning, and product roadmapping
    • Ability to define and measure product KPIs and success metrics
    • Expertise in customer journey mapping and digital UX principles
    • Familiarity with digital platforms (web, mobile, smart home, EV, solar, etc.)
  • Customer-Centric Innovation
    • Strong customer empathy and user research interpretation
    • Ability to translate customer insights into product features
    • Experience designing and launching customer-centric digital propositions
    • Knowledge of digital self-service, personalization, and engagement strategies
  • Analytical & Financial Acumen
    • Data-driven decision-making and performance analysis
    • Strong numeracy and statistical interpretation skills
    • ROI analysis and budget management
    • Understanding of financial impacts of digital engagement
  • Cross-Functional Collaboration
    • Ability to work across business units and technical teams
    • Experience aligning product goals with marketing, IT, legal, and regulatory functions
    • Skilled in facilitating workshops and cross-functional planning sessions
  • Communication & Influence
    • Excellent written and verbal communication skills
    • Strong negotiation and influencing capabilities
    • Ability to present complex ideas to executive audiences
    • Skilled in managing up, down, and across the organization
  • Regulatory & Industry Awareness
    • Understanding of utility sector regulations and compliance requirements
    • Awareness of trends in energy, renewables, and digital transformation
    • Ability to adapt product strategies to evolving regulatory landscapes
  • Vendor & Partner Management
    • Experience managing third-party vendors and technology partners
    • Skilled in RFP development, contract negotiation, and vendor performance oversight
  • Innovation & Market Awareness
    • Knowledge of emerging technologies (IoT, AI, smart grid, etc.)
    • External awareness of global digital trends and competitive benchmarks
    • Ability to identify and act on new market opportunities

Minimum Criteria

• Strategic Thinking Demonstrated ability to develop and execute strategic plans that align with business goals and deliver measurable outcomes.
• ROI-Focused Mindset Proven track record of delivering digital initiatives that drive return on investment and business value.
• Prioritization & Initiative Strong ability to prioritize competing demands and take initiative at the appropriate level of responsibility.
• Specialist Knowledge in Digital/Web Deep understanding of digital platforms, web technologies, and customer-facing digital services.
• Customer Service & Experience Expertise Experience in digital customer service, self-service platforms, and customer engagement strategies.
• Commercial Acumen Understanding of the commercial impact and opportunities of digital channels in marketing, sales, and service.
• Communication & Stakeholder Management Excellent communication skills with the ability to influence and manage stakeholders at all levels.
• Business Acumen & Analytical Skills Strong analytical mindset with the ability to interpret data and make informed business decisions.
• Negotiation & Influencing Skills Well-developed skills in negotiation and influencing across