Senior Business Analyst - Front Office Marketing And Innovation

Business Analyst

Our customer business provides energy to millions of households and businesses across the UK. At ScottishPower we want to do the right thing for our customers. We believe in fair pricing and offer a choice of tariffs to suit customer needs. We offer products that help our customers control and protect the energy in their homes and the flexibility to help customers manage their energy accounts today, tomorrow and in the future.

ScottishPower's Business Analysts play a key role in driving our roadmap of improvements to help deliver the best possible experience to our customers. As a Business Analyst, you work on a specific project critical to ScottishPower's needs with opportunities to switch teams and projects. You will act as the bridge between the business stakeholders and the software developers, ensuring that requirements are clearly defined, understood, and successfully delivered. We need our business analysts to be bright, inquisitive, and passionate about building relationships and solving problems. This is an exciting opportunity to join a growing team, who are using cutting edge technology to solve real business problems.

Responsibilities

• Document existing business processes and workflows and translate business requirements into functional requirements for technical teams.
• Collaborate with business stakeholders, developers, and testers to drive forward system and process improvements.
• Provide robust and innovative solutions to meet the fast-moving needs of the business.
• Configure and test solutions in line with the business requirements.
• Manage multiple stakeholders and priorities.

Skills & Requirements

Minimum qualifications:

• Bachelor's degree in Computer Science, similar technical field of study, or equivalent practical experience.
• Basic working knowledge of Python or PowerBI.
• Excellent communication and the ability to explain complex problems.
• Eager to learn and share knowledge across diverse teams.
• Positive thinking and creativity.

Preferred qualifications:

• Master's degree in Computer Engineering, Computer Science, or relevant technical field.
• Knowledge of requirement gathering and process mapping.
• Experience of the full software delivery lifecycle including the use of Agile methodology.
• Experience of working with Genesys or another customer contact solution.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that so that you have everything you need to take care of your world – today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers – save more and spread the cost of your technology purchases
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support.

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

Important

Advert will close at 23:59 GMT the day before Job Posting End Date below October 23, 2025