Product Intake And Operations Specialist

Product Intake And Operations Specialist

ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 140 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 44 state government agencies, and 66 healthcare organizations. More than 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.

About This Role

We are seeking a Product Intake And Operations Specialist to support intake management, process development, and cross-functional alignment across the product organization. This is a hands-on role where you will combine strategic thinking with tactical execution to ensure that the right initiatives are prioritized and executed effectively.

The ideal candidate will be highly organized, detail-oriented, and skilled at collaborating across product, sales, engineering, and executive teams. You will play a critical role in driving efficiency, transparency, and alignment within a fast-paced and growing product organization.

Key Responsibilities

Product Intake Management

• Support the intake process for new feature requests, feedback, product questions, and bug reports.
• Coordinate with product managers to align intake items with product roadmaps and priorities.
• Track and organize incoming requests to ensure visibility across the team.
• Prepare summaries and reports that highlight trends and key focus areas from the intake process.

Use Case Intake Management

• Document and track sales-qualified opportunities that require new product use cases.
• Coordinate with sales and product teams to ensure requirements are captured clearly and routed appropriately.
• Maintain records of customer-driven use cases and support communication to stakeholders.
• Identify patterns in use cases that may inform future product development.

Process Development & Project Management

• Support cross-functional process improvement efforts by documenting workflows and gathering feedback.
• Assist in project management activities such as preparing project updates and tracking action items.
• Collect and analyze data to measure the effectiveness of new processes.
• Provide hands-on support to implement process changes and ensure smooth adoption across teams.

Basic Qualifications

• Bachelor's degree in economics, computer science, or STEM field.
• 3+ years of experience in product operations, program management, or a related role.
• Demonstrated experience managing intake processes and collaborating across multiple stakeholders.

Preferred Qualifications

• Experience in SaaS or technology companies.
• Strong project management skills with a proven track record of driving initiatives to completion.
• Excellent business analytics and critical thinking skills; ability to synthesize data into actionable insights.
• Outstanding communication and stakeholder management skills.
• Comfort working in a fast-paced, dynamic environment with competing priorities.
• Hands-on attitude with a bias toward action and ability to execute quickly while maintaining strategic alignment.

The Ideal Candidate Will Thrive In

• A collaborative, cross-functional environment.
• A fast-paced setting with shifting priorities.
• A culture that values efficiency, alignment, and execution.
• A mission-driven company that prioritizes impact and innovation.