Marketing Operations Specialist

Marketing Operations Specialist

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world's leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company's powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go.

Your Role at Impact

The marketing department is looking for an experienced marketing operations specialist to join our marketing team in Cape Town. The role plays a vital role in supporting and optimizing the operations of the social media, design, SEO, publishing, and dev teams.

This role ensures smooth execution of marketing initiatives through rigorous project coordination, effective communication, and process-driven task management. The position enables team efficiency, quality delivery, and strategic alignment with marketing goals in a fast-paced, high-growth B2B SaaS environment.

The position requires someone who enjoys working in a fast-paced environment, is a people person who enjoys working in a large team, prides themselves on being deadline-driven, has a strong background in marketing, and a passion for ops and/or project management.

What You'll Do

• Manage day-to-day operations of social media, design, SEO, publishing, and dev teams, including status updates, project plans, and stakeholder communications.
• Administer and optimize task management systems (e.g., Asana) to maintain clear workflow visibility.
• Collaborate with cross-functional stakeholders across time zones to support project delivery.
• Support the publishing team by updating web content, ensuring SEO and design best practices.
• Build and streamline workflows and team communications from the ground up to support the design, social, web dev, and SEO teams.
• Build basic reports to gain project-level insights for improvements
• This role reports to the Associate Manager of Marketing Operations.
• Timely delivery and tracking of projects and tasks across multiple marketing functions.
• Well-maintained and transparent task/project management boards with clear ownership and priorities.
• Increased efficiency and reduced blockers across multiple workstreams.
• Clear, actionable reporting on team performance and project status.

Does This Sound Like You

Competencies:

• Excellent communicator
• Excited by solving complex problems and streamlining workflows
• Ability to meet weekly and monthly deadlines with ease
• Highly organized, detail-oriented
• Self-starter and self-managed
• Prioritizes easily

Required experience:

• 2-4 years of marketing operations or marketing generalist experience, ideally within a large marketing department
• Familiarity with fast-paced SaaS or agency-style workflows
• Proven track record of managing large projects with multiple stakeholders
• Relevant degree or diploma in marketing, communications, or similar

Beneficial experience:

• Experience using SaaS tools like Asana to manage teams and projects
• Experience working with social media, design, and web development teams
• Working in a B2B or tech environment

Benefits

• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognizing that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with 10X provident fund
• Stock Options
• 3-year vesting schedule pending Board approval
• Primary caregiver leave
• Internet Allowance
• Flexible work hours
• Casual work environment
• Technology stipend

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.