Support the responsibilities of a cross-functional team that drives the success of Medicare Sales and Marketing Channels.
Data Analysis: Leverage Big Query, Tableau, and PowerBI to identify actionable trends and perform accuracy audits.
Process Improvement Support: Assist with documentation of processes and support projects focused on efficiency and effectiveness.
Insights on Customer Experience: Use call listening, AI-generated reporting, and CRM data to determine areas of improvement for the telesales channel.
Required: Microsoft Suite
Preferred: SQL, Big Query
Computing & Informatics, Business, Engineering
Senior
3.5+
Independence Blue Cross is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.