INTL - Instructional Designer - India Remote - Remote Eligible

Instructional Designer

We're seeking an experienced Instructional Designer to build high-impact training for the servicing organization supporting a tech-forward consumer credit card at a large and prestigious global bank. This role focuses on developing learning solutions for inbound servicing agents, spanning a wide variety of financial topics and servicing workflows. You'll partner closely with stakeholders to analyze performance gaps, recommend the right learning modalities, and design/develop engaging learning experiences—with an emphasis on microlearnings, scenario-based activities, and practical tools that enable agents to perform confidently and consistently. This is an excellent opportunity for someone who is comfortable executing in the ADDIE model (Analysis, Design, Development, Implement, Evaluate) and can work independently from storyboards and requirements with minimal handholding.

On a typical day, you will:

• Partner with servicing leaders, SMEs, and training stakeholders to identify learning needs, clarify business objectives, and diagnose performance gaps (Analysis).
• Recommend learning modalities based on audience needs and constraints—e.g., microlearning, eLearning modules, facilitator guides, or facilitator-led training.
• Curate and structure content into clear learning narratives, including decision trees, customer scenarios, call flows, and compliance-sensitive messaging.
• Design and develop microlearnings and eLearning that are highly practical, agent-friendly, and aligned to servicing metrics and customer experience outcomes.
• Create facilitator-led training assets when needed, including: Facilitator guides Participant materials PowerPoint decks and structured activities.
• Build and refine storyboards, translating complex servicing topics into concise, digestible learning moments.
• Iterate based on feedback, using stakeholder input and learner performance indicators to improve training (Evaluation support).

Working Style / What Success Looks Like

You proactively clarify needs, identify gaps, and propose effective learning approaches. You deliver polished, ready-to-use learning assets that reduce agent uncertainty and improve servicing consistency. You elevate training quality for both internal teams and stakeholders. You communicate progress clearly—what's in progress, what's blocked, and what's complete—while managing multiple deliverables.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.