Customer Services Specialist – Sales & Marketing Support

Customer Services Specialist – Sales & Marketing Support

At IQVIA, we help our clients drive healthcare forward through data, technology and people. We are currently seeking a Customer Services Specialist – Sales & Marketing Support to join one of our dedicated teams in the Netherlands.

This is a hands-on, operational role supporting customer services, product distribution and sales & marketing coordination within a regulated healthcare environment.

The role

In this role, you will act as a key operational link between customers, distributors, internal teams and external partners. You will help ensure that customer orders, product distribution activities and sales & marketing support processes run smoothly, accurately and on time.

This is not a creative marketing role. The focus is on coordination, administration, problem-solving and execution in a fast-moving environment.

Key responsibilities

• Act as a primary point of contact for customer and internal inquiries relating to product orders and services
• Manage and track sales orders, ensuring accurate documentation and timely processing
• Coordinate with logistics and distribution partners to support product shipments, returns and issue resolution
• Support activities in line with Good Distribution Practice (GDP) requirements, including documentation and investigations
• Identify, document and appropriately escalate product quality complaints and adverse events
• Maintain accurate customer, prescriber and order information in relevant systems
• Provide sales & marketing support, including coordination of materials, agencies, approvals and localisation activities
• Manage traffic and timelines for the production and distribution of print and digital materials

Education & background

• Bachelor's degree in Life Sciences, Healthcare Management, Business Administration, or a related field
• Relevant experience in customer service, logistics, operations or commercial support roles
• Experience in the pharmaceutical or healthcare environment is beneficial but not essential
• Candidates with strong operational experience from other industries (e.g. logistics, distribution, supply chain, customer operations) are encouraged to apply

What we are looking for

• Strong organisational skills with high attention to detail
• Ability to manage multiple priorities and work calmly under pressure
• Proactive, hands-on approach with a strong sense of ownership
• Confident communicator, comfortable working with internal teams, agencies and external partners
• Willingness to work primarily on-site at offices in Delft, especially during onboarding

Practical requirements

• Based in the Netherlands with eligibility to work
• English and Dutch required
• Full-time availability
• Ability to commute to Delft / surrounding area

Why IQVIA

IQVIA offers the opportunity to work in a dynamic, collaborative environment with exposure to international teams and structured development within a global organisation. Your contribution will directly support the delivery of healthcare services across Europe.