Sr Productiom Scheduler Assoc

Production Manager

Under close guidance or supervision, monitors status of all productions and takes appropriate action to ensure that all products are delivered on-time. Viewed as the subject matter expert for all products run through production.

Essential Functions

• With direct supervision, monitors the production environment using IQVIA tools
• Builds master schedule for assigned products and reviews schedules produced by other schedulers.
• Responds to job failures/issues and correct problems/issues when possible according to established procedures.
• Monitors daily performance of all processing and reviews against schedule.
• Escalate where corrective action required, including prioritization of data processing workload, communication and coordination with other operational and user groups, and escalation of issue through problem management process.
• Reports status of all products on a daily, weekly, and monthly basis.
• Updates standard operating procedures (SOP) as required.

Qualifications

• High School Diploma or equivalent required
• Three (3) years of work required
• Previous experience in production operations required
• Thorough knowledge of scheduling software packages used by IQVIA and IQVIA production standards.
• Ability to navigate the production and Windows/NT environments.
• Thorough understanding of production environment requirements.
• In-depth knowledge of all IQVIA products.
• Proficiency in verbal and written communication.
• Excellent analytical/problem solving skills.
• Thorough understanding of product and platform interdependencies.
• Ability to present alternatives for recovery when off-schedule conditions arise.
• Ability to deal with all levels within the organization and effectively present issues and alternatives and to work without day-to-day supervision.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.