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Technical Support Engineer

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Summary: Provide technical support to end-users for production applications

Role and Responsibilities

• Troubleshooting and Resolving Issues: responsible for identifying and solving end-user problems with production applications, ensuring minimal downtime, and maintaining productivity.
• Knowledge and Configuration Management: contribute to the Knowledge Database and Configuration Management Database, providing valuable information for ongoing support and system improvements.
• Technical Assistance: offer technical support to production employees, helping them navigate and effectively use MES 4.0 applications.
• Problem Simulation: recreate user problems to understand and resolve operating difficulties, which is crucial for finding long-term solutions.
• Training and Assistance: provide training and assistance to users, enhancing their ability to utilize the production applications effectively.
• Safety Compliance: adhere to safety and health rules and regulations, ensuring a safe working environment for themselves and others.
• Collaboration and Communication: actively participate in team discussions, sharing ideas and information to foster a collaborative work environment.
• Continuous Improvement: identify and implement cost-saving measures by streamlining processes and systems, contributing to the overall efficiency of the operations.
• Quality Assurance: ensure that procedures and work instructions are efficient, not redundant, and aligned with quality standards.
• Complex Situations: confer with their reporting manager on complex or unusual situations, ensuring proper escalation and resolution.
• Best Practices Sharing: exchange knowledge with other facilities within the organization, promoting the adoption of best practices.
• Policy Adherence: maintain strict adherence to all company policies and procedures, including those related to health, safety, and quality.
• Data Confidentiality: maintain discretion and confidentiality regarding data and proprietary information.
• Instruction Interpretation: are adept at interpreting various forms of instructions, whether written, oral, diagrammatic, or scheduled.
• Strategic Alignment: understand and embrace the Operation and IT strategic direction, aligning their efforts with the company's goals.

Education and Experience: High School Diploma or GED preferred not required or equivalent experience and one year of experience OR an equivalent combination of education and experience. Knowledge of all Microsoft applications/utilities required. A+ certification a plus. Must have demonstrated experience in the following: Technical Expertise: Proficiency in troubleshooting and resolving end-user issues with applications. Incident Management: Competence in resolving site-level incidents. Basic Understanding of Production Applications: A foundational grasp of how production applications function and the role these applications play in the manufacturing process.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com or calling 727-803-7988 with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail or phone number. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.