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IT Support Technician

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Schedule: 8:00 am - 5:00 pm, may support on-call scheduling

How will you make an impact?

As an IT Support Technician, you will provide essential technical support to end users across Hunt Valley, Maryland locations, ensuring smooth operation of desktop systems, software applications, and network resources. You will play a key role in maintaining system reliability and user satisfaction through timely troubleshooting, clear communication, and adherence to safety and quality standards—especially within a regulated medical manufacturing environment where attention to detail and documentation integrity are critical.

What will you do?

• Provide on-site technical support across Hunt Valley locations; participate in on-call rotation for emergency response during and outside business hours.
• Respond to support tickets and monitor queues to ensure timely resolution of issues.
• Perform basic to moderately complex troubleshooting of desktops, laptops, and software applications.
• Support end users in person, via phone, or through remote tools with professionalism and clarity.
• Install, upgrade, and troubleshoot various software applications.
• Maintain accurate documentation and follow established IT policies and procedures.
• Create and update knowledge base articles to support consistent issue resolution.
• Ensure compliance with site and corporate safety, quality, and security policies.
• Collaborate with cross-functional teams to support production and operational priorities.
• Maintain a professional demeanor while providing technical support in a fast-paced, regulated environment.

How will you get here?

Education: High school diploma required.

• A+ certification or equivalent preferred.

Experience: Minimum of 3 years of experience in IT support or helpdesk functions.

• Experience supporting users in a medical manufacturing or regulated environment is highly desirable.
• Familiarity with VOIP systems, ServiceNow, CMDB, Microsoft Active Directory, and LAN principles preferred.

Knowledge, Skills, Abilities:

• Strong attention to detail in troubleshooting, documentation, and compliance.
• Excellent communication skills with the ability to explain technical concepts to diverse audiences.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational and time-management skills; able to prioritize multiple tasks.
• Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word).
• Ability to maintain a customer-focused mindset while resolving technical issues.
• Knowledge of IT support tools and remote assistance platforms.
• Understanding of safety protocols and ability to use PPE when required.

Physical Requirements:

• Ability to sit or stand for extended periods and use computer equipment frequently.
• Must be able to lift up to 25 lbs. regularly and occasionally up to 50 lbs.
• Requires close vision for reading technical materials and working with computer screens.

Work Environment:

• Primarily office-based with some time spent on the manufacturing floor.
• Support provided via phone, email, online chat, and remote support software.
• Must be comfortable working in a regulated, safety-conscious environment.

Benefits

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Base Pay Increase
• Community Volunteer Opportunities

The pay range for this role is $61,700 - $98,900. Job-related, non-discriminatory factors used to determine the actual offered rate include qualifications and experience, geographic location, education, external market data, and consideration of internal equity. As part of the total rewards package, Jabil offers benefits to enhance your health, wealth, and resilient self. These include medical, dental, and vision insurance plans; paid time off; paid parental leave; company-paid holidays subject to change yearly; 401(k) retirement plan; and employee stock purchase plan. BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact the Federal Bureau of Investigations internet crime hotline (www.ic3.gov), the Federal Trade Commission identity theft hotline (www.identitytheft.gov) and/or your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.