Marketing & Guest Experience Coordinator

Marketing & Guest Experience Coordinator

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Jacobs is seeking a Marketing & Guest Experience Coordinator supports the execution of marketing initiatives, guest experience programs, and strategic projects that advance the capital program. This role plays a key part in shaping a positive, people-first airport experience by connecting marketing, on-site activations, and passenger insights to both current operations and the future vision.

Key Responsibilities:

Marketing & Capital Program Support

• Support execution of capital program initiatives, including major milestones such as groundbreakings, outreach events, and other strategic events
• Assist in the development and coordination of marketing campaigns that reinforce airport modernization, connectivity, and growth story
• Coordinate timelines, assets, and internal alignment across departments to support key initiatives
• Ensure consistency in messaging and alignment with capital program positioning across marketing and on-site touchpoints

Guest Experience (GX)

• Help ensure a consistent, welcoming, and people-first experience across passenger touchpoints during construction

Consumer Insights & Performance

• Assist in gathering and analyzing passenger insights through surveys, intercepts, and digital feedback tools
• Support the development of baseline metrics and benchmarking to inform the future state of the airport
• Help track current performance across key guest experience and marketing indicators, establishing benchmarks to measure progress over time
• Translate data and feedback into actionable recommendations to enhance both current operations and long-term planning
• Identify trends in passenger behavior, expectations, and sentiment to support continuous improvement

Coordination & Execution

• Serve as a key point of coordination across Marketing, Communications, Guest Experience, Operations, and external partners in the capital program
• Support planning and execution of events, activations, and internal initiatives, including vendor coordination and on-site logistics for the capital program
• Maintain organized project plans, calendars, and deliverables to ensure timely execution

Here's what you'll need

• Bachelor's degree in marketing, communications, hospitality, business, or a related field
• Strong organizational and project coordination skills with attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Strong written and verbal communication skills
• Interest in data, insights, and improving customer experience

Preferred Qualifications

• 1+ years of experience in marketing, customer experience, hospitality, or a related role
• Familiarity with survey tools or basic data analysis
• Interest in aviation, travel, or large-scale public venues

Posted Salary Range: Minimum $48,000.00. Posted Salary Range: Upper $65,000.00

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.

The base salary range for this position is $48,000.00 to $65,000.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on April 30, 2026. This position will be open for at least 3 days.

Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support.

Locations

Cleveland - Ohio - United States