Associate Director Implementations - Product SME – Patient Engagement & Scheduling Optimization

Associate Director Implementations - Product Sme – Patient Engagement & Scheduling Optimization

This role is designed for a senior techno-functional leader passionate about transforming healthcare operations through smart product implementation and workflow optimization. You will play a pivotal role in shaping how patient engagement and scheduling solutions are deployed, ensuring they align with real-world clinical and operational needs. Working in a highly collaborative, cross-functional environment, you will guide stakeholders from discovery through adoption, driving measurable improvements in efficiency and care delivery. With a strong focus on scalability and performance, this position offers the opportunity to influence strategic decisions and deliver impactful outcomes across complex healthcare systems. Frequent travel (up to 50%) adds a dynamic, client-facing dimension to the role.

Accountabilities:

• Lead assessments of current-state workflows, identifying gaps and translating operational needs into optimized product configurations
• Provide strategic advisory on solution design, ensuring alignment with business goals, scalability, and best practices
• Translate stakeholder requirements into clear functional specifications and validate implementation outputs against design expectations
• Act as a subject matter expert on product capabilities, integrations, and limitations while enabling internal teams through training and consultation
• Guide stakeholders through process changes, supporting adoption and long-term value realization post-implementation
• Collaborate closely with cross-functional teams to ensure alignment, resolve ambiguity, and enhance delivery quality
• Oversee functional validation processes, including testing strategies, UAT support, and go-live readiness
• Continuously identify improvement opportunities and contribute to product and workflow optimization initiatives

Requirements:

• Bachelor's degree in Business, Healthcare Administration, Information Systems, Engineering, or a related field (Master's or relevant certifications preferred)
• 10+ years of experience in healthcare operations, healthcare technology, consulting, or product implementation with a focus on workflow design and solution delivery
• Strong techno-functional expertise translating business needs into scalable product solutions across complex healthcare environments
• Hands-on experience with healthcare platforms such as EHR, RCM, scheduling, CRM, or patient engagement systems
• Proven track record supporting implementations or optimization initiatives across revenue cycle, access, or administrative workflows
• Deep understanding of workflow mapping, solution configuration, testing, and functional validation processes
• Ability to work effectively in cross-functional and client-facing environments, partnering with diverse teams and senior stakeholders
• Excellent communication, analytical, and problem-solving skills, with a strong focus on driving adoption and measurable outcomes

Benefits:

• Competitive base salary ranging from $100,000 to $187,000, depending on experience and qualifications
• Comprehensive healthcare coverage
• 401(k) retirement plan
• Paid time off and holidays
• Opportunities for professional growth and leadership development
• Flexible and collaborative work environment
• Exposure to large-scale healthcare transformation projects
• Inclusive and diverse workplace culture