Client Success Director, Growth Lead Marketer

Client Success Director, Growth Lead Marketer

This is an exciting opportunity for a commercially driven marketing leader to shape strategic client growth initiatives within a fast-paced digital consulting environment. In this role, you will lead a dedicated team focused on revenue expansion, client retention, and executive relationship management across high-priority accounts. You will combine strategic thinking, consultative selling, and operational leadership to help clients maximize the value of advanced marketing, analytics, and cloud solutions. The position requires a strong ability to translate technical and data-driven insights into compelling business narratives that resonate with executive stakeholders. Working collaboratively across sales, solutions engineering, and client success functions, you will play a critical role in driving long-term partnerships and scalable growth strategies. This role is ideal for a leader who thrives in evolving industries, enjoys mentoring high-performing teams, and is passionate about delivering measurable client impact.

Accountabilities:

• Lead the commercial growth strategy and revenue expansion initiatives for a portfolio of high-priority client accounts.
• Guide and mentor a pod of Client Success Managers to strengthen customer retention, growth opportunities, and executive engagement strategies.
• Drive pipeline management and forecasting accuracy through regular opportunity reviews and performance discussions.
• Identify upsell and cross-sell opportunities by collaborating closely with Sales and Solutions Engineering teams.
• Develop and deliver executive business reviews, presentations, and strategic narratives focused on ROI and business outcomes.
• Build and maintain strong relationships with VP- and C-level stakeholders, positioning the organization as a trusted strategic partner.
• Personally lead high-value contract renewals, pricing negotiations, and complex commercial discussions to maximize mutual value and profitability.
• Support integrated consulting conversations across digital marketing, analytics, cloud, and advanced technology solutions.
• Provide market insights, competitive intelligence, and industry trend analysis to support client growth and innovation strategies.
• Participate in high-stakes client presentations and strategic initiatives while coaching team members through hands-on leadership.
• Contribute feedback and front-line insights to executive leadership to improve processes, service offerings, and customer experience models.
• Optimize client engagement frameworks and operational processes to improve scalability, delivery quality, and cross-functional collaboration.

Requirements:

• 8+ years of experience in digital marketing, ad-tech, consulting, client success, or business development roles.
• Proven track record of driving revenue growth, customer retention, upselling, and cross-selling within complex client environments.
• Strong commercial understanding of at least two areas including programmatic media, paid search, analytics, cloud solutions, or advanced data science offerings.
• Experience consulting on or selling cloud-based technologies and advanced analytics solutions is highly preferred.
• Demonstrated ability to negotiate complex contracts and lead strategic commercial conversations with enterprise clients.
• Exceptional communication and presentation skills with the ability to transform complex data into compelling executive-level narratives.
• Strong emotional intelligence and leadership capabilities with experience mentoring and coaching client-facing teams.
• Ability to navigate ambiguity, evolving technologies, and changing industry trends such as privacy regulations and cookie deprecation.
• Highly organized, strategic, and client-focused with strong operational and pipeline management skills.
• Bachelor's degree in Marketing, Business, Advertising, or a related field preferred, or equivalent professional experience.

Benefits:

• Competitive base salary ranging from $115,000 to $135,000 annually
• Semi-annual performance bonus opportunities
• Flexible remote work environment across eligible U.S. states
• Medical, dental, and vision insurance coverage
• 401(k) retirement plan with 5% company match and immediate vesting
• Paid time off including vacation, sick leave, and company holidays
• Paid volunteer time and community engagement opportunities
• Flexible work schedules and Summer Fridays
• "Work From Home Light" days between Christmas and New Year's
• Employer-paid parental leave
• Health-care and dependent-care spending accounts
• Employer-paid life insurance and disability coverage
• Employee Assistance Program (EAP)
• Continuing education reimbursement and professional development support
• Employee referral bonus program
• Monthly remote work stipend
• New hire office equipment reimbursement
• Collaborative and team-oriented remote culture focused on innovation and work-life balance.