Customer Experience Marketing Manager - Remote - Remote Eligible

Customer Marketing Manager - Remote

This role is pivotal in highlighting the brand's value and elevating the overall customer experience. You will thrive in a collaborative, fast-paced environment where your strategic thinking will directly contribute to company growth.

Accountabilities

• Own email marketing strategy and execution — ABM, lifecycle, and nurture campaigns
• Build evergreen and drip sequences that move prospects and customers through the funnel
• Apply email best practices: segmentation, deliverability, A/B testing, and copywriting
• Ensure communications align with messaging and positioning framework set by Product Marketing
• Orchestrate the customer advocacy program: wins, references, case studies, and testimonials
• Partner with content writers and the brand/design team to develop compelling customer stories
• Build a library of proof points — logos, quotes, case studies to support Sales and Marketing
• Drive awareness and pipeline growth for new product and feature launches

Requirements

• Hands-on email marketing experience: ABM, lifecycle, nurture, segmentation, and copywriting
• 6 years of marketing experience; 8 years of total professional experience preferred
• Proven track record marketing to B2B audiences and driving measurable pipeline impact
• Customer-centric mindset — communicate value in the customer's language
• Strong program and project management skills — manage multiple workstreams simultaneously
• Comfortable operating under ambiguity — define structure where it doesn't exist
• Strong ownership mentality: drive execution and own outcomes end-to-end
• Data-driven mindset — use metrics to inform decisions and optimize continuously

Benefits

• Flexible remote work arrangement
• Opportunities for professional growth and development
• Collaborative and supportive team environment
• Access to cutting-edge marketing tools and technologies
• Health and wellness benefits
• Generous vacation policy
• Competitive salary and performance-based incentives

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

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