Director Of Marketing Operations And Technology - Remote Eligible

Director Of Marketing Operations And Technology

This is an exciting opportunity for a strategic and hands-on marketing operations leader to drive the execution, optimization, and evolution of a modern omnichannel marketing ecosystem. In this role, you will oversee the full marketing technology stack, ensuring campaigns are seamlessly orchestrated, data-driven, and aligned with client business goals. You'll collaborate cross-functionally with strategy, creative, analytics, and product teams to build scalable customer journey solutions across multiple communication channels. The position combines technical leadership, operational excellence, and client-facing engagement in a fully remote and highly collaborative environment. Ideal candidates are passionate about marketing technology, process optimization, and translating business objectives into measurable marketing performance. This role also offers the opportunity to mentor and develop a growing operations team while shaping the future direction of the organization's technology capabilities.

Accountabilities:

• Lead the marketing operations and technology function, defining best practices for campaign execution, optimization, and reporting across multiple client accounts.
• Own and manage the marketing technology stack, including CRM, marketing automation, reporting systems, and omnichannel communication platforms.
• Design and implement scalable customer journey frameworks across channels such as email, SMS, voice, and emerging engagement platforms.
• Partner closely with account management, strategy, creative, analytics, and product teams to align campaign architecture with client goals and business outcomes.
• Monitor live campaigns, identify optimization opportunities, and provide data-backed recommendations to improve engagement and performance.
• Serve as a client-facing technical advisor, participating in strategy sessions, performance reviews, campaign audits, and operational discussions.
• Collaborate with leadership and product teams to evolve technology capabilities and introduce innovative marketing solutions.
• Recruit, mentor, and develop marketing operations talent while fostering a culture of accountability, collaboration, and continuous improvement.

Requirements:

• 5–8 years of experience in marketing operations, marketing technology, CRM, CDP, or omnichannel campaign management roles.
• Strong hands-on expertise with marketing automation platforms, CRM systems, customer journey orchestration, and campaign execution processes.
• Experience managing and optimizing multi-channel marketing programs across email, SMS, voice, and digital engagement platforms.
• Proven ability to lead and develop teams in agency, consultancy, or in-house environments.
• Strong client-facing communication and presentation skills, with the ability to explain technical concepts in a business-focused way.
• Experience collaborating cross-functionally with strategy, analytics, creative, and technical teams.
• Strong organizational and project management skills with the ability to manage multiple clients and priorities simultaneously.
• Strategic mindset combined with operational execution and problem-solving capabilities.
• Bachelor's degree in Marketing, Business, Communications, or a related field; MBA or advanced degree is a plus.
• Experience in B2B2C or multi-channel industries is preferred.
• Willingness to travel occasionally, including overnight travel when required.

Benefits:

• Fully remote work environment within the United States.
• Competitive compensation package and performance-driven culture.
• Comprehensive healthcare and wellness benefits.
• Opportunities for continuous learning, professional development, and career growth.
• Collaborative and supportive virtual team environment.
• Exposure to innovative omnichannel marketing technologies and strategies.
• Opportunity to work with leading brands and high-impact client programs.
• Flexible work structure with strong emphasis on accountability and results.