Director Of Product Management (salesforce)

Director Of Product Management (Salesforce)

This leadership role sits at the intersection of product strategy, operations, and enterprise CRM transformation, with a strong focus on Salesforce-driven solutions that power field, customer success, and service teams. You will shape and execute the roadmap for critical operational workflows that enable scalable, high-quality customer engagement across a fast-growing organization. Acting as a bridge between business stakeholders and technical teams, you will translate complex operational needs into robust, scalable Salesforce solutions. This role plays a pivotal part in building the digital backbone that supports customer-facing teams and improves service delivery outcomes. You will also drive the adoption of automation and AI capabilities to modernize workflows and improve efficiency. Working in a highly collaborative environment, you will influence senior stakeholders and ensure alignment across multiple functions.

Accountabilities

You will lead the strategy, design, and execution of Salesforce-based product initiatives that enhance field operations, customer success, and service delivery. You will own the roadmap for key operational enablement capabilities and ensure alignment with broader business objectives.

• Define and drive the product vision and roadmap for Salesforce Service Cloud and related operational workflows
• Translate business needs into scalable CRM solutions supporting field teams, customer success, and customer service operations
• Lead discovery sessions to understand current-state processes and identify gaps in operational efficiency
• Drive the design and rollout of Salesforce-enabled solutions, including automation and Agentic AI capabilities
• Partner with engineering and data teams to ensure seamless integration between Salesforce and broader data infrastructure
• Facilitate stakeholder alignment through steering committees, product forums, and executive-level discussions
• Oversee change management efforts, including documentation, training, and user adoption strategies
• Guide cross-functional execution across multiple teams, balancing priorities and ensuring timely delivery

Requirements

This role requires extensive product leadership experience, deep Salesforce expertise, and a strong ability to operate in complex, cross-functional environments. You should be equally comfortable shaping strategy and driving execution.

• 12+ years of experience in product management or process innovation roles
• 6+ years in a leadership capacity managing cross-functional initiatives
• Deep hands-on experience with Salesforce (Service Cloud experience strongly preferred; certification a plus)
• Proven track record delivering CRM or enterprise platform transformations in customer-facing environments
• Strong understanding of customer success, field operations, or service operations workflows
• Experience working in healthcare, life sciences, or similar regulated industries is a plus
• Familiarity with AI-driven CRM capabilities such as automation, predictive insights, and workflow optimization
• Strong analytical, communication, and stakeholder management skills with executive presence
• Ability to lead through influence in complex, matrixed organizations

Benefits

• Remote-first and flexible work environment
• Comprehensive health, dental, and vision insurance with strong employer contribution
• Paid time off and robust holiday schedule
• Paid parental leave for all new parents
• 401(k) retirement plan with company match
• Equity or stock-based compensation opportunities
• Flexible work schedules supporting work-life balance
• Additional wellness, learning, and professional development programs
• Paid volunteer time and employee engagement initiatives