Email Marketing Client Manager - Remote Eligible

Email Marketing Client Manager

This role is ideal for an experienced email marketing professional who thrives at the intersection of client management and performance-driven lifecycle marketing. You will be responsible for managing multiple eCommerce client accounts while designing and executing high-impact email and SMS strategies that directly influence revenue growth. Working in a fast-paced, remote-first environment, you will own campaign strategy, automation flows, and ongoing optimization across the customer lifecycle. The role requires both strategic thinking and hands-on execution within Klaviyo, with a strong focus on segmentation, personalization, and performance analytics. You will act as a trusted advisor to clients, translating data into actionable insights and growth opportunities. This is a high-ownership position where your work directly impacts retention, engagement, and customer lifetime value.

Accountabilities:

• Manage and grow relationships with multiple eCommerce clients, acting as the primary point of contact for email and SMS marketing performance and strategy.
• Develop, implement, and optimize Klaviyo-based email and SMS strategies, including campaigns, automated flows, and lifecycle journeys.
• Build and continuously improve key automation flows such as welcome series, abandoned cart, post-purchase, and win-back campaigns to maximize revenue impact.
• Oversee campaign planning, execution, and scheduling while ensuring alignment with client goals and brand positioning.
• Analyze key performance metrics such as open rates, CTR, conversion rates, and revenue per recipient to identify optimization opportunities.
• Conduct client meetings, performance reporting sessions, and strategic reviews to communicate results and recommend improvements.
• Collaborate with designers and copywriters to create high-converting email content and creative assets.
• Identify upsell opportunities within client accounts and contribute to overall account growth and retention.

Requirements:

• 2–5+ years of experience in email marketing, lifecycle marketing, or CRM-focused roles with proven results in performance optimization.
• Hands-on expertise with Klaviyo (mandatory), including campaigns, automation flows, and segmentation strategies.
• Proven experience managing client accounts, preferably within an agency or multi-client environment.
• Strong understanding of eCommerce and DTC marketing, with experience driving revenue through retention channels.
• Solid knowledge of segmentation, personalization, A/B testing, and email deliverability best practices.
• Strong analytical mindset with the ability to interpret data and translate insights into actionable strategies.
• Excellent communication and stakeholder management skills, with confidence in leading client-facing discussions.
• Ability to manage multiple accounts simultaneously in a fast-paced, remote work environment.

Benefits:

• Fully remote role with flexible working arrangements.
• Opportunity to work with fast-scaling global eCommerce brands.
• Strong exposure to advanced Klaviyo strategies and lifecycle marketing practices.
• Clear career progression pathways into senior marketing or account leadership roles.
• Performance-based bonuses and incentive opportunities tied to results.
• Hands-on experience in high-impact retention and revenue-driven marketing environments.