Email Marketing Client Manager

Email Marketing Client Manager

This role is ideal for an experienced email marketing professional who thrives at the intersection of client management and performance-driven lifecycle marketing. You will be responsible for managing multiple eCommerce client accounts while designing and executing high-impact email and SMS strategies that directly influence revenue growth. Working in a fast-paced, remote-first environment, you will own campaign strategy, automation flows, and ongoing optimization across the customer lifecycle. The role requires both strategic thinking and hands-on execution within Klaviyo, with a strong focus on segmentation, personalization, and performance analytics. You will act as a trusted advisor to clients, translating data into actionable insights and growth opportunities. This is a high-ownership position where your work directly impacts retention, engagement, and customer lifetime value.

Accountabilities:

• Manage and grow relationships with multiple eCommerce clients, acting as the primary point of contact for email and SMS marketing performance and strategy.
• Develop, implement, and optimize Klaviyo-based email and SMS strategies, including campaigns, automated flows, and lifecycle journeys.
• Build and continuously improve key automation flows such as welcome series, abandoned cart, post-purchase, and win-back campaigns to maximize revenue impact.
• Oversee campaign planning, execution, and scheduling while ensuring alignment with client goals and brand positioning.
• Analyze key performance metrics such as open rates, CTR, conversion rates, and revenue per recipient to identify optimization opportunities.
• Conduct client meetings, performance reporting sessions, and strategic reviews to communicate results and recommend improvements.
• Collaborate with designers and copywriters to create high-converting email content and creative assets.
• Identify upsell opportunities within client accounts and contribute to overall account growth and retention.

Requirements:

• 2–5+ years of experience in email marketing, lifecycle marketing, or CRM-focused roles with proven results in performance optimization.
• Hands-on expertise with Klaviyo (mandatory), including campaigns, automation flows, and segmentation strategies.
• Proven experience managing client accounts, preferably within an agency or multi-client environment.
• Strong understanding of eCommerce and DTC marketing, with experience driving revenue through retention channels.
• Solid knowledge of segmentation, personalization, A/B testing, and email deliverability best practices.
• Strong analytical mindset with the ability to interpret data and translate insights into actionable strategies.
• Excellent communication and stakeholder management skills, with confidence in leading client-facing discussions.
• Ability to manage multiple accounts simultaneously in a fast-paced, remote work environment.

Benefits:

• Fully remote role with flexible working arrangements.
• Opportunity to work with fast-scaling global eCommerce brands.
• Strong exposure to advanced Klaviyo strategies and lifecycle marketing practices.
• Clear career progression pathways into senior marketing or account leadership roles.
• Performance-based bonuses and incentive opportunities tied to results.
• Hands-on experience in high-impact retention and revenue-driven marketing environments.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!