Intuit Product Expert Arizona - Remote Eligible
Jobgether
Intuit Product Expert Arizona
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Intuit Product Expert Arizona in Arizona (USA).
This seasonal role offers the opportunity to develop valuable customer service and technical support skills while assisting individuals with their tax preparation needs. You will help customers navigate software, troubleshoot questions, and provide a smooth, professional experience. The position combines hands-on problem solving with communication, empathy, and real-world tech support experience. Flexible scheduling accommodates students or those seeking part-time work, and training is provided to ensure you are fully prepared. This role is ideal for proactive, detail-oriented individuals who enjoy helping others and want to gain experience in a fast-paced, impactful environment.
Accountabilities:
- Provide friendly, professional support to customers using tax preparation software over the phone.
- Respond to inbound calls at the customer service center and assist with questions or technical issues.
- Follow company policies and procedures to troubleshoot problems and deliver clear, customer-focused guidance.
- Maintain up-to-date knowledge on software updates and tax season changes.
- Research and analyze situations to recommend solutions that fit each customer's needs.
- Demonstrate patience and professionalism, even with stressed or frustrated customers.