Principal, Product Manager - AI / LLM - Remote Eligible

Principal, Product Manager - AI / LLM

We are seeking a Principal Product Manager to lead the development of advanced AI and LLM-powered backend services that support intelligent agent platforms. In this high-impact role, you will design and implement systems that aggregate product knowledge, real-time telemetry, and user context to drive proactive, personalized assistance. You will collaborate cross-functionally with engineering, product, and growth teams to create AI orchestration engines that enhance customer experiences across multiple channels. This role demands both strategic vision and hands-on execution to ensure AI agents are accurate, context-aware, and scalable. You will have the opportunity to define the architecture, influence product strategy, and optimize systems that transform how customers interact with technology. This position is ideal for a technically adept, innovative, and data-driven product leader comfortable in a fast-paced, remote-first environment.

Accountabilities:

• Define the strategy and roadmap for backend AI services and orchestration engines powering intelligent agents.
• Lead the design of AI systems that integrate contextual data, product knowledge, and telemetry to provide proactive, personalized assistance.
• Develop frameworks for Retrieval-Augmented Generation (RAG) and fine-tuning to ensure accurate, reliable AI responses.
• Drive cross-functional integration with Product, Engineering, and Growth teams to embed intelligent assistance into core user flows.
• Establish performance and reliability standards for AI interactions, managing latency and infrastructure efficiency.
• Analyze customer journeys to identify friction points and implement automated interventions that improve adoption, engagement, and satisfaction.

Requirements:

• 8+ years of product management experience, with a focus on backend services, AI platforms, or intelligent automation.
• Deep understanding of AI systems using contextual data to provide real-time, personalized guidance.
• Hands-on experience with RAG pipelines, AI tooling, and agent orchestration.
• Strong technical acumen for designing scalable, high-concurrency backend systems with strict data privacy and security considerations.
• Proven ability to influence cross-functional teams, drive adoption of centralized AI services, and deliver measurable business outcomes.
• Experience designing conversational AI, multi-modal user experiences, or technical support agents is highly desirable.
• Data-driven mindset with experience leveraging analytics to optimize user engagement and system performance.
• Exceptional communication, storytelling, and problem-solving skills.

Benefits:

• Fully remote with flexible working hours and occasional travel for team or project meetings.
• Competitive salary and potential eligibility for equity and bonus plans.
• Generous time off, including paid vacation, sick leave, parental leave, and wellness programs.
• Healthcare, dental, vision, mental health support, and retirement savings options.
• Opportunities to work on cutting-edge AI products with a global impact and collaborate with high-caliber, diverse teams.
• Inclusive, remote-first culture that values autonomy, growth, and innovation.