Principal UX Designer, Fulfillment (remote - US) - Remote Eligible

Principal UX Designer, Fulfillment

This senior role offers the opportunity to shape the user experience for critical fulfillment products and services within a fast-growing digital marketplace. You will lead UX strategy and design across a portfolio impacting diverse stakeholders, including buyers, sellers, and internal operations teams. By collaborating cross-functionally with product, engineering, and business teams, you will deliver customer-centered solutions that drive measurable impact. This position demands both visionary design leadership and hands-on execution, ensuring that user experience is seamlessly integrated into workflows, tools, and processes. You will influence design standards, set best practices, and mentor team members, fostering a culture of innovation, inclusivity, and operational excellence. Your work will directly affect customer satisfaction, operational efficiency, and the overall fulfillment experience.

Accountabilities:

• Lead the UX design roadmap for fulfillment products, making final design decisions and ensuring high-quality outcomes.
• Advocate for user needs and translate customer insights into actionable design solutions across web, mobile, and service platforms.
• Collaborate with product, engineering, and business teams to prototype, deliver, and evaluate designs considering technical feasibility and business constraints.
• Integrate user experiences with internal systems, workflows, and third-party vendor tools.
• Conduct usability testing, gather qualitative and quantitative feedback, and iterate designs to optimize the customer experience.
• Set standards for design excellence, process documentation, and cross-team collaboration within the UX function.
• Provide mentorship and guidance to team members, promoting professional growth and design consistency.