Product Adoption Manager (remote) - Remote Eligible

Manager, Product Adoption Specialist - Remote

In this vital role, you will guide a team of 10 specialists aimed at enhancing workflow integration and promoting multi-product adoption. The focus will be on designing scalable systems to improve customer engagement through well-structured programs and content. This position requires collaboration across various departments, ensuring that thousands of customers achieve optimal value from our services. Your leadership will be essential in transforming the team into a high-performing unit that champions customer journeys and drives measurable results.

Accountabilities

• Assess and optimize the team of 10 specialists, including restructuring coverage and defining metrics.
• Design and implement a content strategy and programmatic engagement model (email campaigns, webinars, community engagement).
• Build and optimize dashboards through experimentation and automation for operational excellence.
• Ensure accessibility of adoption programs for customers throughout their journey, starting from Day 1.
• Collaborate with Onboarding, Customer Success, Product, Marketing, and Support for seamless customer journeys.
• Own and track multi-product adoption and workflow integration metrics.
• Drive measurable adoption lift and demonstrate ROI through data analysis.
• Foster a culture of experimentation while developing product knowledge and content creation skills within the team.

Requirements

• 7-10+ years of experience in Customer Success, Product Marketing, or Enablement, with 3-5+ years leading high-performing teams.
• Proven expertise in designing and launching customer programs with measurable outcomes.
• Experience with tech-touch models and digital campaigns, blending automation with human interaction.
• Strong analytical skills for building dashboards, interpreting data, and strategizing based on insights.
• Experience in creating scalable content strategies and understanding adult learning principles.
• Ability to see the big picture, manage dependencies, and design efficient processes.
• Excellent communication and influencing skills, adept at navigating complex stakeholder environments.
• Capable of decision-making with partial information, effectively driving results in ambiguous situations.

Benefits

• Competitive salary range: Minimum - $126,500, Maximum - $276,700.
• Flexible remote work options and a structured hybrid approach.
• Comprehensive benefits program focused on health, work-life balance, and community engagement.
• Opportunities for professional growth and skill advancement in a collaborative environment.
• Commitment to fair hiring practices and support throughout the hiring process.