Product Owner, AI Agents And Platform

Product Owner, Ai Agents And Platform

This is an exciting opportunity for a highly motivated product leader to shape the future of AI-driven customer experiences within a rapidly evolving technology environment. The role sits at the intersection of product management, applied AI, and engineering, focusing on the development of advanced AI agents, workflow automation systems, and LLM-powered customer interactions. You will play a critical role in driving innovation across scalable AI platforms that automate high-volume customer engagement while improving efficiency, quality, and user satisfaction. Working closely with engineering teams and external AI partners, you will help define platform standards, experimentation frameworks, and next-generation automation capabilities. This role is ideal for someone passionate about modern AI systems, technical problem-solving, and building impactful products at scale. You'll thrive in a collaborative, fast-paced environment where curiosity, ownership, and innovation are highly valued.

Accountabilities:

• Lead the end-to-end product development lifecycle for AI-powered platforms, agents, and customer experience solutions.
• Define product roadmaps, prioritize initiatives, and oversee rollout strategies for AI-driven automation systems.
• Partner closely with engineering teams to design prompt strategies, evaluation methods, AI guardrails, and platform standards.
• Balance latency, performance, cost efficiency, and answer quality across AI workflows and customer-facing experiences.
• Act as a technical bridge between engineering and non-technical stakeholders, translating complex AI concepts into actionable business strategies.
• Drive continuous improvement of automation rates, customer satisfaction, and response quality through experimentation and data analysis.
• Collaborate with external AI technology partners to evaluate and deploy advanced language models, voice technologies, and workflow automation capabilities.
• Contribute to the development of scalable AI infrastructure and operational best practices.
• Monitor product performance metrics, identify optimization opportunities, and implement data-informed enhancements.
• Support cross-functional collaboration across product, engineering, operations, and customer experience teams.

Requirements:

• 4+ years of experience in technical product management, management consulting, or related roles within fast-paced startup environments.
• Strong interest and practical understanding of modern LLM systems, AI agents, and workflow automation technologies.
• Experience leading complex, scalable product initiatives from concept through production deployment.
• Ability to navigate technical tradeoffs related to system architecture, API integrations, latency, cost optimization, and model performance.
• Strong systems-thinking mindset with the ability to communicate technical concepts clearly across diverse audiences.
• Familiarity with SQL and data analysis to independently validate hypotheses and support decision-making.
• Proven track record of translating strategic ideas into high-impact, production-grade products.
• Strong collaboration and stakeholder management skills across technical and business teams.
• Self-motivated, curious, and proactive problem-solver with a strong sense of ownership and accountability.
• Passion for AI innovation, experimentation, and continuous learning in emerging technologies.
• Experience working with AI-driven platforms, customer automation systems, or conversational AI products is highly preferred.

Benefits:

• Competitive compensation package based on experience, skills, and market factors.
• Potential eligibility for equity grants and long-term incentive opportunities.
• Comprehensive medical, dental, and vision insurance coverage.
• Paid time off and paid parental leave programs.
• 401(k) retirement plan with employer matching.
• Wellness benefits and additional employee support programs.
• Opportunity to work on cutting-edge AI technologies and large-scale automation systems.
• Collaborative and innovation-driven work environment with strong growth potential.
• Exposure to high-impact projects and partnerships within the AI ecosystem.
• Flexible and supportive workplace culture focused on professional development and continuous learning.