Senior Associate, Revenue Tools - Customer & Product Support - Remote Eligible

Senior Associate, Revenue Tools - Customer & Product Support

Revenue Tools Senior Associate to support its Customer & Product Support organization with scalable systems, automation, and operational excellence. In this highly cross-functional role, you will act as the dedicated partner embedded within the support ecosystem, helping to design and optimize the tools and workflows that power customer interactions. You will play a key role in improving efficiency, reducing manual effort, and enhancing customer experience through AI-driven solutions and intelligent automation. This position operates at the intersection of support operations, systems administration, and process improvement, requiring both strategic thinking and hands-on execution. You will collaborate closely with leadership and technical teams to ensure seamless integration across tools and platforms. The environment is fast-paced, data-driven, and focused on continuous improvement at scale.

Accountabilities:

• Own and administer the Customer & Product Support tech stack, including platforms such as Zendesk and integrations with Salesforce, Slack, and Linear
• Serve as the primary subject matter expert for support tooling, troubleshooting issues, and coordinating with vendors or internal teams
• Design, implement, and optimize AI-powered workflows, automation rules, and triage systems to improve support efficiency and deflection
• Build and maintain SOPs, runbooks, and knowledge base content that enable scalable self-service and consistent operations
• Develop and maintain integrations and workflow automation across support and adjacent business systems using APIs and workflow tools
• Monitor and analyze performance metrics such as CSAT, resolution rates, automation rates, and escalation trends to identify improvement opportunities
• Partner closely with support leadership and cross-functional stakeholders to align on operational initiatives and drive execution

Requirements:

• Proven experience in support operations, revenue operations, program management, or systems administration roles
• Strong technical fluency with APIs, integrations, and workflow automation tools; ability to implement solutions independently
• Hands-on experience with support platforms and CRM systems such as Zendesk and Salesforce
• Strong analytical mindset with experience using data and metrics to drive operational decisions and improvements
• Systems thinking approach with the ability to identify root causes and design scalable, upstream solutions
• Excellent cross-functional communication skills with the ability to collaborate with both technical and non-technical stakeholders
• Strong organizational and prioritization skills, with the ability to manage multiple initiatives simultaneously
• Passion for AI-driven solutions, automation, and continuous process improvement

Benefits:

• Competitive base salary range: 88,000 - 120,000 USD
• Performance-based bonus opportunities
• Equity participation in the company
• Comprehensive healthcare coverage
• Flexible remote work environment across the United States
• Opportunities for career growth within a fast-scaling, AI-driven organization
• Generous benefits program supporting employee well-being and development