Senior Fraud Investigator - Financial Products

Senior Fraud Investigator - Financial Products

This role offers an exciting opportunity to help protect and strengthen innovative financial products in a fast-growing digital environment. You will play a key role in identifying fraud risks, investigating suspicious activity, and improving operational controls across the customer lifecycle. Working closely with cross-functional teams, you'll contribute to building scalable fraud prevention processes that balance security, compliance, customer experience, and business growth. The position is ideal for someone who thrives in fast-paced environments, enjoys solving complex problems, and takes ownership of impactful initiatives. You'll collaborate with experts across product, compliance, operations, and data teams while helping shape a secure and trusted financial ecosystem. This is a highly visible role with strong opportunities to influence processes, improve systems, and support long-term organizational success.

Accountabilities:

• Conduct fraud investigations related to financial products, including identity verification, account misuse, payment fraud, disputes, and suspicious customer activity.
• Monitor fraud operations dashboards and analyze trends, emerging threats, and operational anomalies to improve response effectiveness.
• Support fraud prevention and risk mitigation initiatives across onboarding, KYC workflows, chargebacks, and account activity reviews.
• Collaborate cross-functionally with Product, Engineering, Finance, Compliance, Data, and Operations teams to strengthen controls and reduce operational risk.
• Develop and improve fraud investigation procedures, operational playbooks, escalation frameworks, and reporting standards.
• Identify root causes behind fraud losses or operational gaps and recommend scalable process or tooling improvements.
• Assist in building reporting frameworks and KPIs that provide visibility into fraud performance, operational health, and customer risk trends.

Requirements:

• 3+ years of experience in fraud operations, financial crime investigations, payment fraud, KYC, trust & safety, or related risk management roles within fintech, ecommerce, or financial services.
• Strong understanding of fraud prevention strategies, operational risk controls, identity verification processes, and investigation workflows.
• Proven ability to investigate complex fraud cases with sound judgment, analytical thinking, and strong attention to detail.
• Excellent communication and collaboration skills, with the ability to explain risk-related decisions clearly to both technical and non-technical stakeholders.
• Experience working in fast-paced, cross-functional environments with shifting priorities and evolving operational needs.
• Familiarity with fraud prevention tools, operational risk platforms, or identity verification systems is highly valued.
• Exposure to SQL, BI tools (Looker, Tableau, Power BI), or analytics-driven fraud investigations is considered a strong asset.
• Relevant certifications such as CFE, CPFPP, or similar credentials are a plus.
• Experience documenting SOPs, operational controls, or process improvements is beneficial.

Benefits:

• Fully remote-first work environment with flexible scheduling options.
• Unlimited paid time off, recharge days, and annual company offsites.
• Competitive compensation package including salary, equity options, annual bonus opportunities, and retirement matching.
• Comprehensive health and wellness benefits.
• Family-focused support including parental leave and flexible return-to-work programs.
• Weekly lifestyle perks and travel-related discounts.
• Learning, wellness, and professional development budgets to support personal growth.
• Opportunity to work in a collaborative, mission-driven, and innovation-focused environment.