Senior Product Manager

Senior Product Manager

In this role, you will shape and drive the evolution of customer experience and review-focused digital platforms within a fast-moving, innovation-driven environment. You will define product vision and strategy for high-impact product areas, ensuring they align with broader business goals and market opportunities. Working closely with engineering, design, and cross-functional stakeholders, you will translate customer insights and data into scalable product solutions. The role blends strategic thinking with hands-on execution, requiring someone who can manage complexity while maintaining a clear focus on user value. You will operate in a collaborative, agile environment where experimentation, iteration, and customer-centricity are core to success. This is an opportunity to influence the future of digital customer experience products within a rapidly evolving industry.

Accountabilities

• Define and own the product vision, strategy, and roadmap for key areas of customer experience and review platforms, ensuring alignment with business objectives and user needs.
• Lead cross-functional delivery efforts with engineering, design, and business teams to deliver scalable, high-quality product enhancements.
• Manage multiple initiatives simultaneously, balancing priorities, timelines, and stakeholder expectations in a fast-paced environment.
• Leverage customer insights, market trends, and performance data to guide product decisions and continuous improvement.
• Drive a strong culture of experimentation, innovation, and customer-centric thinking across product development cycles.
• Use tools such as Jira and Confluence to manage workflows, documentation, and collaboration effectively.

Requirements

• 3–5+ years of experience in product management, ideally in digital platforms, SaaS, or consumer-facing products.
• Proven ability to define product strategy, manage roadmaps, and deliver multiple complex initiatives in parallel.
• Strong experience working in agile environments with cross-functional teams.
• Proficiency with product and collaboration tools, especially Jira and related ecosystems.
• Strong analytical mindset with the ability to translate data, user feedback, and market insights into actionable product decisions.
• Excellent communication and stakeholder management skills, with the ability to influence at multiple organizational levels.
• Collaborative, adaptable, and passionate about building customer-centric digital experiences.

Benefits

• Competitive salary package aligned with experience
• Comprehensive health, dental, and vision insurance fully covered
• Paid vacation, holidays, and additional paid time off
• Life insurance coverage fully paid
• Employee Assistance Program (EAP) and mental wellness support
• Virtual wellness programs and live meditation sessions
• Paid volunteer day to support community engagement
• Employee recognition platform and performance rewards
• Fully remote or hybrid flexibility (depending on role structure)
• Strong focus on career growth, learning, and development opportunities