Senior Product Manager - Admin Experience

Senior Product Manager - Admin Experience

This role offers the opportunity to lead and define the enterprise administration experience for a high-growth SaaS platform, shaping the workflows, tooling, and systems that support both internal teams and enterprise customers. You will oversee the entire enterprise customer lifecycle, from account setup and provisioning to ongoing management and renewal, ensuring scalable, efficient, and user-friendly experiences. This position requires collaboration across multiple teams, including operations, revenue, implementation, and engineering, to deliver cohesive and impactful solutions. You will influence senior stakeholders, optimize complex workflows, and drive initiatives that enhance customer autonomy, operational efficiency, and overall satisfaction. This is a high-impact individual contributor role for a product leader who thrives in complex, cross-functional environments. Strong strategic thinking, systems design skills, and executive-level influence are key to success.

Accountabilities:

• Own the vision, strategy, and roadmap for enterprise administration across internal and customer-facing systems
• Map, optimize, and improve the enterprise customer lifecycle, including provisioning, account configuration, growth, and renewal
• Collaborate with cross-functional teams to ensure alignment and seamless execution of end-to-end workflows
• Influence senior stakeholders and executives to secure investment, prioritization, and adoption of strategic initiatives
• Measure success through operational efficiency, reduced overhead, improved onboarding, and enhanced customer satisfaction
• Serve as the connective link across technology and operational teams to deliver a unified and scalable admin experience

Requirements:

• Proven experience as a senior product manager in enterprise SaaS, with a track record of cross-functional transformation initiatives
• Expertise in enterprise lifecycle management, internal tooling, or admin experience domains
• Skilled at mapping and redesigning complex workflows across multiple systems and teams
• Strong systems thinking and ability to balance operational realities with customer experience goals
• Experience influencing executives and senior stakeholders in high-growth, fast-paced environments
• Exceptional communication, problem-solving, and organizational skills
• User- and outcome-focused mindset, with the ability to translate strategy into actionable, measurable results
• Preferred: familiarity with provisioning, account configuration tools, and enterprise customer lifecycle platforms

Benefits:

• Competitive base salary range: $180,000 - $220,000 USD
• Performance-based bonus and equity opportunities
• Comprehensive medical, dental, and vision insurance
• Short- and long-term disability, life, and AD&D coverage
• Flexible work environment with remote-friendly options
• Generous paid time off, including holidays and parental leave
• Professional development allowances and tech stipends
• Inclusive and equitable work environment supporting diversity and growth