Senior Product Manager, Internal Tooling (remote - US) - Remote Eligible

Senior Product Manager, Internal Tooling

We are currently looking for a Senior Product Manager, Internal Tooling in the United States. We are seeking a Senior Product Manager to lead the development of internal tools and systems that streamline account management and operational processes. In this role, you will define and execute the product vision, strategy, and roadmap for internal platforms that serve both employees and customers. You will work cross-functionally with engineering, customer success, UX, and other stakeholders to deliver high-impact solutions. This position requires a balance of technical understanding, data-driven decision-making, and strong leadership skills. The role will directly influence operational efficiency, customer satisfaction, and the scalability of internal systems, while contributing to the broader product and business strategy.

Accountabilities

• Own the vision, strategy, and execution of internal tooling and platform solutions, ensuring secure and scalable account management.
• Drive initiatives across the full product lifecycle, from research and requirements gathering to development, go-to-market, adoption, and performance tracking.
• Partner with internal stakeholders, customers, and post-sales teams to identify pain points and prioritize solutions.
• Use analytics and user data to uncover opportunities for improvement and measure the impact of your initiatives.
• Prepare and present business cases for new investment areas to guide prioritization and resource allocation.
• Proactively identify and resolve conflicts, bottlenecks, and escalations impacting product delivery.
• Act as a product expert, representing internal tooling to various audiences, including stakeholders and user communities.
• Collaborate closely with engineering, UX, legal, security, and compliance teams to ensure high-quality product delivery.