Senior Technical Product Manager (patient Engagement Experimentation) - Remote Eligible

Senior Technical Product Manager (Patient Engagement Experimentation)

This role sits at the intersection of product strategy, healthcare data, and experimentation-driven optimization, focused on improving how patients engage with care through multi-channel outreach. You will lead the design and execution of a sophisticated test-and-learn framework that evaluates and improves patient communication across SMS, phone, email, and mail channels. The position plays a critical role in scaling and refining agentic AI-powered outreach systems, ensuring they are continuously optimized through structured experimentation. You will collaborate closely with analytics, engineering, and product teams to translate data insights into measurable product improvements. The environment is highly data-driven and fast-paced, requiring strong analytical rigor and a passion for experimentation. This is a high-impact role that directly influences patient engagement, enrollment, and retention outcomes across healthcare programs.

Accountabilities:

• Own and evolve the end-to-end experimentation and test-and-learn infrastructure for patient engagement and outreach programs.
• Design, prioritize, and execute high-volume A/B tests across multi-channel outreach systems including SMS, voice, email, and mail.
• Partner with product, engineering, and analytics teams to define hypotheses, success metrics, and measurable outcomes for experimentation initiatives.
• Analyze experiment results using statistical rigor and translate findings into actionable product and workflow improvements.
• Optimize agentic AI-driven outreach systems through continuous testing, iteration, and performance tuning.
• Develop product requirements and user stories with clear business rationale, success criteria, and data-driven validation methods.
• Establish feedback loops with QA and operational teams to ensure reliability and scalability of AI-powered engagement solutions.
• Collaborate with stakeholders to define roadmaps that balance innovation, risk, and measurable impact on patient outcomes.

Requirements:

• 8+ years of product management experience in SaaS, healthcare technology, or technology-enabled services.
• 5+ years of hands-on experience managing A/B testing or experimentation programs at scale.
• Strong expertise in multi-channel customer or patient engagement optimization.
• Experience working with or optimizing conversational or agentic AI systems, including prompt tuning or workflow refinement.
• Strong analytical skills with experience in experimental design, statistical interpretation, and data-driven decision-making.
• Familiarity with analytics and experimentation tools such as Amplitude, Mixpanel, Optimizely, or Braze.
• Knowledge of SQL and understanding of healthcare or clinical data structures is a plus.
• Experience working in Agile environments and across cross-functional product, engineering, and analytics teams.
• Strong communication skills with the ability to translate complex technical and analytical concepts into clear business insights.
• Experience in healthcare or patient engagement products is highly desirable.

Benefits:

• Competitive compensation aligned with senior-level product management roles in healthcare technology.
• Fully remote work flexibility within the United States.
• Comprehensive health, dental, and vision insurance with strong employer contribution.
• Generous PTO, paid holidays, and additional paid volunteer days.
• Paid parental leave and long-term sabbatical opportunities.
• 401(k) retirement plan with employer matching.
• Equity and stock option opportunities.
• Strong focus on learning, development, and continuous experimentation culture.