VP, Customer Growth (remote - US) - Remote Eligible

VP, Customer Growth

This position is posted by Jobgether on behalf of Blackpoint Cyber. We are currently looking for a VP, Customer Growth in United States. This executive role is focused on driving customer success and business expansion through a strategic, hands-on approach. You will lead the post-sale lifecycle, ensuring customers achieve maximum value from the platform while fostering long-term loyalty. The position involves managing Account Management and Client Success teams, collaborating closely with Sales, Product, Technical Support, and Security Operations teams. You will define strategies for retention, upselling, and cross-selling, while driving adoption and satisfaction. This is a high-impact role for a leader who thrives in a fast-growing, innovative, and metrics-driven environment.

Accountabilities

• Lead, scale, and mentor the Client Success and Account Management teams to ensure high performance and accountability.
• Develop and implement strategies to improve renewal rates and conversion for upsell and cross-sell opportunities.
• Build and maintain strong relationships with strategic customers, acting as an escalation point for complex issues.
• Conduct team training focused on relationship-building, de-escalation, and customer engagement.
• Collaborate with Sales Enablement, Product, and Technical Support teams to deliver technical and product training.
• Conduct 1:1s with team members to monitor accounts, identify bottlenecks, and manage opportunities.
• Lead Quarterly Business Reviews (QBRs) and executive engagement with strategic accounts.
• Champion a customer-centric culture across the organization, influencing product roadmap and service delivery.
• Define, monitor, and report KPIs around adoption, expansion, retention, and overall customer health.
• Ensure seamless onboarding, ongoing training, and support processes for all customers.