Junior User Experience Platform Admin

Junior User Experience Platform Admin

We're looking for a detail-oriented and organized Junior User Experience Platform Admin to join our team in Beirut, Lebanon. In this role, you will provide essential administrative and technical support for our user experience platforms, ensuring smooth operations and optimal user satisfaction. You will work closely with cross-functional teams to maintain platform integrity, manage user accounts, and support our growing user base with professionalism and efficiency.

Manage and maintain user accounts, access permissions, and platform configurations within the UX platform environment

Monitor platform performance and identify areas for improvement or optimization

Provide technical support and troubleshooting assistance to end users, documenting issues and resolutions

Assist in onboarding new users and conducting platform training sessions

Maintain accurate and organized documentation of platform activities, user data, and administrative processes

Collaborate with the UX and IT teams to implement platform updates and system enhancements

Analyze user behavior and platform usage data to support decision-making and identify trends

Respond promptly to user inquiries and support requests with a customer-focused approach

Perform routine administrative tasks including data entry, reporting, and record management

Ensure compliance with platform policies and security protocols

1-2 years of experience in an administrative support, technical support, or help desk role

Proficiency in user account management and basic system administration

Strong organizational and time management skills with the ability to prioritize multiple tasks

Excellent written and verbal communication skills

Analytical mindset with the ability to troubleshoot technical issues systematically

Familiarity with user experience platforms or similar software systems (preferred)

Experience with data analysis and reporting tools (preferred)

Knowledge of basic IT support practices and user management systems (preferred)

Ability to work collaboratively in a team environment and support colleagues effectively

Attention to detail and commitment to maintaining accurate documentation

Problem-solving skills and a proactive approach to identifying solutions

Willingness to learn new tools and technologies quickly