Customer Growth Manager

Customer Growth Manager

Founded in 2016, Katalon is the category leader in AI-augmented software testing, empowering hybrid testers—those blending manual, automation, and AI skills—to deliver exceptional digital experiences. Katalon enables software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams across 80+ countries, many of which are in the Fortune Global 500. Katalon has been named a G2 Leader in software testing for 11 consecutive quarters and a Great Place to Work for three consecutive years.

JOB OVERVIEW

We're looking for a Customer Growth Manager to join our Digital Customer Growth Team in Vietnam. This is a frontline people management role: you will lead, coach, and develop a team responsible for guiding customers through the full lifecycle from acquisition, onboarding, adoption, retention, expansion, and advocacy. Your focus will be on empowering the team, driving performance, and ensuring our customers achieve success at every stage.

If you are passionate about scaling customer success with structured processes, forecasting, automation, and data-driven insights, this opportunity is for you.

Key Responsibilities

• Lead and develop the team: Manage, coach, and grow digital account managers, ensuring strong execution across acquisition, onboarding, adoption, renewal, expansion, and advocacy.
• Own pod performance: Be accountable for delivering growth at scale by balancing customer acquisition, digital engagement, and retention/expansion motions in the long-tail segment.
• Drive operational excellence: Run team huddles, set priorities, guide account assignment, and act as the decision-making lead for the Vietnam pod.
• Stay hands-on: Engage directly with accounts when needed, model best practices, and provide practical guidance that helps the team succeed in high-volume motions.
• Partner cross-functionally: Collaborate with Ops, Marketing, Sales, and Product to shape programs that improve outcomes for long-tail customers.
• Scale impact: Design playbooks, processes, and frameworks to ensure consistency, predictability, and efficiency across a large base of digital-first customers.